Customer Support Executive

COOX; Dadri; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Rewards, Incentives & Bonuses

Special Meals & Food Trials

Startup Exposure

Full of Learnings

Job summary

A leading service platform in India is seeking an energetic individual to manage end-to-end bookings and operations. The ideal candidate will be responsible for generating supply by onboarding new partners and addressing customer queries. Strong communication skills and a problem-solving attitude are essential. The role offers perks like rewards, bonuses, and special meals, making it a great opportunity for food lovers who want to thrive in a startup environment.

Qualifications

• Need people who are energetic, confident, and street-smart.
• Great communication and soft skills are essential.
• Foodies are preferred for the role.
• Handling customer queries and complaints promptly.
• Calling potential partners to explain business offerings and grow network.
• Coordinate with clients, vendors and supply team.

Responsibilities

• Managing end to end bookings, service and operations.
• Responsible for supply generation by onboarding and training new partners.
• Handling customer queries and complaints in a timely manner.
• Call potential partners to explain business product and service offerings.
• Coordinate with clients, vendors and supply team.
• Coordinate with clients, vendors and supply team
• Working with other department to improve the product and the process of the company
• Define and analyze metrics and KPIs to efficiently track progress

Skills

customer support

problem-solving

communication

enrichment

training

sales

operations management

metrics analysis

partner support

customer

supply

customer

Job description

About COOX

COOX (pronounced as Cooks) is India’s leading platform that lets you book Professional Chefs, Daily Cooks, Bartenders, Waiters and Kitchen Cleaners for occasions like house parties, birthdays, weddings, and special events at home. We have served over 5 Lakh people and built a network of 3,000+ trained service professionals in more than 20 cities of India. COOX has raised funding from India’s top investment firm Inflection Point Ventures (IPV).

Roles & Responsibilities

• Managing end to end bookings, service and operations


• Responsible for supply generation by onboarding and training new partners


• Responsible for enrichment and constant supply of partner for the area assigned


• Handling customer queries and complaints in a timely manner


• Call potential partners to explain business product and service offerings


• Coordinate with clients, vendors and supply team


• Working with other department to improve the product and the process of the company


• Define and analyze metrics and KPIs to efficiently track progress

Perks

• Rewards, Incentives & Bonuses


• Special Meals & Food Trials


• Startup Exposure


• Full of Learnings

Other Details

• Need people who are energetic, confident and street-smart


• Great communication and soft skills


• Foodies are preferred

Skills

customer support, problem-solving, communication, enrichment, training, sales, operations management, metrics analysis, partner support, communication skills, supply, customer