Customer Support Executive

Techkknit Weavers; Agra District; On-site; INR 180,000 - 240,000; Full time

Job summary

Techkknit Weavers is seeking a Customer Support Executive to interact with customers, understand queries, and provide timely assistance. The role focuses on handling calls, WhatsApp queries, and basic Shopify support. Freshers with strong English skills can apply.

Responsibilities include resolving customer queries, providing product information, and updating customers on order status. A polite and patient attitude is essential to deliver excellent service.

Qualifications

• Proficient in English spoken and written.
• Comfortable interacting with customers over calls.
• Able to listen carefully and solve problems.
• Polite, patient, customer-oriented approach.

Responsibilities

• Handle incoming customer calls and resolve queries professionally.
• Assist customers with product-related queries and provide accurate information.
• Inform customers about order dispatch status and delivery dates.
• Handle WhatsApp-based queries and basic Shopify support.
• Coordinate with internal teams for issues requiring escalation.
• Maintain records of customer queries and resolutions.
• Ensure a positive customer experience through clear communication.

Skills

Strong English communication

Verbal communication

Active listening

Problem solving

Polite and patient

Tools

WhatsApp

Shopify

Job description

We are looking for a Customer Support Executive who can effectively interact with customers, understand their queries, and provide timely assistance. The role primarily involves handling customer calls, WhatsApp queries, and basic Shopify-related customer support. Male/Female both can apply.

Key Responsibilities

• Handle incoming customer calls and resolve customer queries professionally.
• Assist customers with product-related queries and provide accurate information.
• Inform customers about the order dispatch status and expected delivery dates.
• Handle basic customer queries and communication through WhatsApp.
• Manage basic customer-related queries through Shopify.
• Coordinate with the internal team whenever a customer issue requires additional assistance.
• Maintain proper records of customer queries and their resolutions.
• Ensure a positive customer experience through clear, polite, and helpful communication.
• Handle other basic customer support activities as required.

Candidate Requirements

• Good English communication skills, both verbal and written.
• Should be confident and comfortable interacting with customers over calls.
• Good listening, communication, and problem-solving skills.
• Polite, patient, and customer-oriented approach.
• Basic knowledge of WhatsApp and Shopify will be preferred.
• Basic computer knowledge.
• Freshers with strong English communication skills can also apply.

Important

This is strictly a Customer Support role and not a Sales role. There are no sales targets, calling targets, or sales responsibilities associated with this position.

The primary responsibility is to assist customers, resolve their queries, provide order updates, and ensure a smooth customer experience.