International customer Support Executive

The Job Factory; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Attractive Salary Package

Performance-Based Incentives

Career Growth & Internal Job Opportunities

Comprehensive Training & Development Programs

Health Insurance Benefits

Transportation/Cab Facility (As Per Company Policy)

Subsidized Cafeteria Facility

Employee Engagement Activities & Rewards

Recognition Programs for Top Performers

Opportunity to Work with Global Clients

Job summary

The Job Factory in Bengaluru is looking for Customer Service Executives to handle customer queries via calls, emails, or chat support. Candidates with a PUC, Degree, or Post Graduation are encouraged to apply, including freshers and experienced individuals.

This role requires handling customer satisfaction, maintaining professionalism, and adhering to company policies. The company offers an attractive salary package, benefits like health insurance, performance incentives, and opportunities for career growth.

Qualifications

• Freshers & Experienced Candidates are welcome.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through calls, emails, or chat support.
• Provide accurate information and resolutions to customers.
• Ensure high levels of customer satisfaction and service quality.
• Maintain professionalism and empathy while interacting with customers.
• Document customer interactions and update records accurately.
• Follow company policies, processes, and quality standards.
• Escalate complex issues to the concerned teams when required.
• Meet productivity, quality, and performance targets.

Skills

Good verbal and written communication skills

Basic computer knowledge and typing skills

Customer-centric attitude with problem-solving abilities

Ability to work in a fast-paced environment

Flexible to work in rotational shifts

Team player with a positive attitude

Education

PUC / Degree / Post Graduation

Job description

Freshers & Experienced Candidates Welcome!

Position: Customer Service Executive

Process: International Voice

Location: Bangalore

Qualification: PUC / Degree / Post Graduation

Experience: Freshers & Experienced Candidates

Shift: Rotational Shifts

Immediate Joiners Preferred.

Key Responsibilities

• Handle customer queries through calls, emails, or chat support.
• Provide accurate information and resolutions to customers.
• Ensure high levels of customer satisfaction and service quality.
• Maintain professionalism and empathy while interacting with customers.
• Document customer interactions and update records accurately.
• Follow company policies, processes, and quality standards.
• Escalate complex issues to the concerned teams when required.
• Meet productivity, quality, and performance targets.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Customer-centric attitude with problem-solving abilities.
• Ability to work in a fast-paced environment.
• Flexible to work in rotational shifts.
• Team player with a positive attitude.

Perks & Benefits

• Attractive Salary Package
• Performance-Based Incentives
• Career Growth & Internal Job Opportunities
• Comprehensive Training & Development Programs
• Health Insurance Benefits
• Transportation/Cab Facility (As Per Company Policy)
• Subsidized Cafeteria Facility
• Employee Engagement Activities & Rewards
• Recognition Programs for Top Performers
• Opportunity to Work with Global Clients