Customer support executive

ALS Limited; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

ALS Limited in Bengaluru is seeking a Customer Service executive - Projects to support laboratory operations and client communications. You will update project statuses, handle complaints, and maintain records and prep sheets with a focus on accuracy and confidentiality.

Key duties include preparing trend reports, managing projects from registration through disposal, and coordinating with departments to ensure timely sample handling and invoicing.

Qualifications

• Customer-facing communication and problem solving.
• Ability to track multiple projects and update stakeholders.

Responsibilities

• Prepare trend reports for shelf-life projects.
• Manage projects from registration to disposal, including sample handling and data entry.

Skills

Customer service

Project coordination

Job description

## Customer support executiveApply: Bangalore, India: Posted Today: R10472At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.**Customer Service executive - Projects****Department:** Food Testing Laboratory **Location:** Bangalore **Reports to:** Project Manager **Employment Type:** Full-timeLaboratory Testing / Operations / Reporting Results: - Preparing trend reports of shelf-life projectsHandling projects from registration till disposal including assisting stability loading and pull out of samples (end to end).Updating customer on the project status and handling complaints if anyMaintain all the records, data, prep sheets, work sheets related to projects.Maintain impartiality and confidentiality in activities carried out at ALS.Handling Alims, invoicingUpdating departments for incoming and release of samplesAcquire training in project management, planning, with the capability to lead multiple activities while maintaining a focus on quality.Acquire the safety training.**Working at ALS**The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.**Everyone Matters**ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.**Eligibility** To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.**How to apply** Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.