Customer Support Executive

Ample Technologies; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Ample Technologies in Bengaluru is seeking a Service Coordinator (Dashloc Executive) to handle inbound calls, schedule service visits, and guide customers to the nearest iCare center. The role requires 1+ year of experience and good spoken English.

The candidate will promote AppleCare+ and accessories while maintaining a positive, target-driven approach in a fast-paced retail tech environment.

Qualifications

• Any Diploma or Graduate with good spoken English.

Responsibilities

• Attend all incoming calls and ensure missed-call percentage is below 1%.
• Increase conversion from lead to walk-in and repair.
• Understand customer issues and service requirements.
• Book appointments and guide customers to the nearest iCare center.
• Follow up with customers who have not visited the service center.
• Provide stock and repair status updates.
• Promote AppleCare+ and accessories.
• Share daily reports on appointments, conversions, and revenue generated.

Skills

Tele sales

Service coordination

Retail sales

Persuasion

Negotiation

Apple products knowledge

Positive attitude

Target-oriented mindset

Education

Diploma or Graduate

Job description

Role & responsibilites

About Ample

With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India.

Position

Service Coordinator (Dashloc Executive)

Experience

Minimum 1 Year

Languages

English, Hindi & Local Language

Desired Profile

• Experience in Tele Sales, Service Coordination, or Retail Sales
• Strong persuasion and negotiation skills
• Comfortable handling customer objections
• Knowledge of Apple products
• Positive attitude and target-oriented mindset

Key Responsibilities

• Attend all incoming calls and ensure missed-call percentage is below 1%
• Increase conversion from lead to walk-in and repair
• Understand customer issues and service requirements
• Book appointments and guide customers to the nearest iCare center
• Follow up with customers who have not visited the service center
• Provide stock and repair status updates
• Promote AppleCare+ and accessories
• Share daily reports on appointments, conversions, and revenue generated

Qualification

Any Diploma or Graduate with good spoken English.