Apple Costumer Service Job In India

Apple; Bengaluru; On-site; INR 245,520 - 357,120; Full time

Benefits offered by this job

Stock plan

Employee discount

Competitive pay

Paid time off

Job summary

AppleCare Counselor at Apple in Bangalore, India, handles support for iPhones, iPads, and Macs. You’ll be the friendly voice providing troubleshooting, guidance, and outstanding customer experiences to a global client base.

Strong English, excellent communication, and the ability to tailor messages to different audiences are essential. You’ll manage multiple tasks in a fast-changing environment while upholding Apple’s standards and giving users clear, confident help.

Qualifications

• High School diploma is required.
• Excellent verbal and written communication in English.
• Experience supporting clients via multiple channels is preferred.

Responsibilities

• Support clients by telephone, email, chat, and in-person to resolve issues.
• Provide exceptional customer service and drive issue resolution.
• Tailor communications to different audiences and manage time effectively.
• Work autonomously in a dynamic, changing environment.
• Assist with technical issues and guide customers to solutions.

Skills

English fluency

Customer support

Communication

Multitasking

Time management

Adaptability

Education

High School

Job description

Job Overview

Company: Apple
Location: Bangalore, India
Salary: 22k-32k/Month
Educational Requirements: High School

Responsibilities

Each and every day, individuals do astounding things at Apple. Here is your chance to accomplish critical work by offering unprecedented help to clients and to focus on making Apple a notable innovation organization. At Apple, novel thoughts have an approach to becoming exceptional products, services, and customer experiences rapidly. Carry enthusiasm and devotion to your work and it’s impossible to tell what you could achieve. Is it safe to say that you are an issue solver and who can construct compatibility effectively with clients? You surpass their assumptions with your mentorship, information, and genuine enthusiasm for innovation. You're fascinated by the manner in which things work, and be capable decide where innovation works when things veer off-track. You have brilliant verbal and composed interactive abilities, as well as the capacity to focus on and deal with your time actually. You can perform multiple tasks across frameworks and applications, break down, confine and determine various complex specialized issues, and serenely explore a specialized climate. You easily draw in, making sense of bit by bit arrangements with persistence and a methodology custom-made to every individual client. You're here to assist with fixing specialized issues, yet additionally give an extraordinary client experience.

Assuming that this sounds like you, you could be the following AppleCare Counselor. We’re focused on assisting workers with investigating their true capacity. Do you assume you have what it takes…?

Key Capabilities

• Conversant in English
• Experience supporting clients by means of telephone, email, visit, and additionally face to face
• Genuine enthusiasm for client assistance and responsibility for client experience including complete issue goal
• Ready to really tailor correspondence and style to contrasting crowds
• Handle own responsibility and work freely in a dynamic, continually changing climate
• Develops with a group where skill is shared and criticism is roused

Additional Requirements

• Accessible to go to roughly 3 a month of required preparing on a proper timetable that might incorporate ends of the week
• Adaptable to work between the long periods of 7:00 a.m. GMT and 8:30 p.m. GMT including ends of the week and occasions, with the likelihood to flex up or down hours relying on business needs
• Effective fruition of introductory training

Benefits

This position accompanies cutthroat compensation, extraordinary advantages, qualification to partake in our organization stock arrangement, downtime, and worker rebate.

Role Description

As an AppleCare Counselor, you will be supporting a large number of our well known items, from iPhones to iPads to MacBooks to work area Macintoshes. As our clients' primary resource, you are the well disposed voice of Apple, giving remarkable client assistance, investigating, and specialized help. We’ll depend on you to pay attention to our clients and utilize your specialized information, inventiveness, and enthusiasm to address their issues — and advise them that behind our incredible items are astounding individuals. Since we trust our singular foundations, points of view, and interests assist us with creating the thoughts that push us all ahead. You'll be prepared to arrive at your most noteworthy potential.