Customer Support Executive

ARA Resources Pvt. Ltd.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

ARA Resources Pvt. Ltd. is seeking a customer service associate to handle inbound and outbound calls, ensuring customer needs are met.

You will collaborate with operations to resolve queries, following guidelines and KPIs while maintaining professionalism. The role requires 6 months of international customer service experience, strong listening and questioning skills, and a commitment to 100% office-based work.

Qualifications

• Ability to handle difficult conversations with ease.
• Minimum of 6 months experience in international customer service.
• Proficiency in listening and asking questions to clarify customer needs.
• Willingness to work 100% from the office.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Coordinate with operations for call-related assistance.
• Follow established guidelines for call handling.
• Meet all assigned KPIs and KRAs.
• Provide clear explanations to customers regarding their queries.
• Actively listen to customer needs and respond appropriately.
• Work flexible hours including rotational and night shifts.
• Maintain a high level of professionalism during calls.

Skills

Communication skills

International customer service

Listening skills

Office-based work

Tools

CRM software

Job description

About ARA's Client – Leading IT Services Provider

ARA's Client is a prominent player in the IT services sector, specializing in digital transformation, cloud services, and business process outsourcing. They have a significant global presence, operating in over 20 countries with a workforce exceeding 30,000 employees. In India, ARA's Client has been a key player for over two decades, with multiple offices in major cities including Bangalore, Mumbai, and Pune. Their commitment to innovation and customer-centric solutions has positioned them as a trusted partner for businesses looking to enhance their operational efficiency. The company is known for its inclusive work culture and investment in employee development, making it an attractive workplace for aspiring professionals.

Role Summary

The ideal candidate will handle inbound and outbound calls, ensuring customer needs are met while adhering to established guidelines. They will work closely with operations and support functions to resolve customer queries effectively.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Coordinate with operations for call-related assistance.
• Follow established guidelines for call handling.
• Meet all assigned KPIs and KRAs.
• Provide clear explanations to customers regarding their queries.
• Actively listen to customer needs and respond appropriately.
• Work flexible hours including rotational and night shifts.
• Maintain a high level of professionalism during calls.

Must-Have Qualifications

• Ability to handle difficult conversations with ease.
• Minimum of 6 months experience in international customer service.
• Proficiency in listening and questioning skills.
• Willingness to work 100% from the office.

Nice to Have

• Experience in collections.
• Familiarity with CRM software.
• Ability to work in a fast-paced environment.
• Strong ownership mindset.
• Ability to adapt to changing environments.
• Team-oriented attitude.

Why Join Us

• ARA's Client offers a dynamic work environment with ample growth opportunities.
• They prioritize employee development and training.
• The company fosters a culture of inclusivity and collaboration.
• Employees can make a significant impact in a rapidly growing organization.