Customer Support Engineer

Alendei

Vadodara

On-site

INR 900,000 - 1,500,000

Full time

9 days ago

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Job summary

Alendei is hiring a Customer Success/Technical Account Manager with extensive SaaS, CPaaS or B2B tech experience to drive customer outcomes. You will bridge technical and business aspects to ensure successful adoption and expansion across the customer lifecycle.

The role requires understanding APIs, webhooks, CRM tools, onboarding, retention metrics and customer satisfaction programs, including QBRs, NPS/CSAT and escalation handling.

Qualifications

46 years of SaaS, CPaaS or B2B tech experience.

Skills

APIs

Webhooks

CRM tools

Onboarding

Retention

QBRs

NPS/CSAT

Escalations

Account expansion

Education

UG: Any Graduate

Job description

We are hiring a Customer Success/Technical Account Manager with 46 years of SaaS, CPaaS or B2B tech experience. Must understand APIs, webhooks, CRM tools, onboarding, retention, QBRs, NPS/CSAT, escalations and account expansion.

Role Category

Customer Success, Service & Operations - Other

Education