support Engineer 1

Exeter Premedia Services Pvt Ltd; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Exeter Premedia Services Pvt Ltd is seeking a Customer Support Engineer in Chennai. The role involves addressing technical concerns, providing assistance, and training users on product features. Candidates should possess a B.Sc (CS), B.E, B.Tech or similar degree, with 1-3 years of experience. Strong communication and problem-solving skills are essential. Join our team to enhance customer satisfaction and improve product quality through technical support and collaboration with different departments.

Qualifications

• 1-3 years of experience required.
• Experience analyzing data and presenting inferences.

Responsibilities

• Analyze support requests to enhance products and services.
• Provide step-by-step instructions for resolving technical issues.
• Assist customers in understanding product features and troubleshooting.
• Train users and create training programs for product support.
• Document support activities and customer issues for reference.

Skills

Attention to detail

Problem-solving skills

Excellent communication skills

Multitasking

Organization

Proficiency in data analysis tools

Scripting and coding

Education

B.Sc (CS), B.E, B.Tech or related degree

Tools

Excel

Job description

Exeter Premedia Services Pvt Ltd | Full time

Chennai City Corporation, India | Posted on 12/29/2025

We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business.

What you’ll do

Identify patterns and possibilities to enhance products and services by analyzing support requests

Give customers step‑by‑step instructions for resolving technological issues

Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips

Diagnose technical issues and assist with their requests

Train or educate the users and create training programs or materials

Work with the team to evaluate complex customer problem, identify root causes and derive resolutions

Analyze customer suggestions and recommend product revisions

Develop knowledge bases and FAQs for product support activities.

Document support activities, customer issues and resolutions for reference purposes

Organize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Create scripts and small utilities to debug and fix issues.

Requirements

Skills/Experience

Attention to detail and good problem‑solving skills.

Excellent written and verbal communication skills.

Strong multitasking, organization, and priority‑setting skills.

Proficiency in tracking performance indicators and documenting processes.

Excellent telephone manners and skills.

Ability to communicate ideas and proposals clearly and to offer constructive criticism

Ability to operate autonomously without being closely supervised

Willingness to collaborate with a group or team to achieve a common aim.

Willingness to interact with other departments to accomplish shared objectives

Eligibility Criteria

Role : Customer Support Engineer

Qualification : B.Sc (CS), B.E , B.Tech or any computer science & IT related degree.

1-3 years of experience.

Scripting and coding experience is a plus

Should have experience analyzing data using excel and similar tools and presenting inferences.