Customer Support - BPO - US Voice Process - Night Shift - WFH

31west Global Services; India; Remote; INR 400,000 - 560,000; Full time

Benefits offered by this job

Permanent WFH - Work from anywhere in

Job summary

31west Global Services seeks experienced professionals for US inbound voice support. The role requires 3+ years in US inbound voice and excellent spoken English. You must have a personal laptop with reliable Wi-Fi, and be prepared for 6-day work weeks with rotational off. This is permanent work-from-home across India, offering full-time remote engagement.

Join a dynamic BPO environment focused on quality CSAT and accurate call resolutions while adhering to SOPs and records updates.

Qualifications

• 3+ years of US inbound voice process experience.
• Excellent spoken English is required.
• Must have personal laptop and reliable Wi‑Fi at home.
• 6 working days per week with rotational off.

Responsibilities

• Handle inbound calls from US clients and provide accurate resolutions.
• Maintain call quality and achieve C-SAT scores.
• Update records and follow SOPs.

Job description

NO FRESHERS - No Career Gaps.

• 2-4 Yrs Exp in US Voice BPO ***
• Handle Inbound Calls From US Client
• Provide Accurate Resolution
• Maintain Call Quality and C-SAT Score
• Update Records & Follow SOP

Required Candidate profile

• 3+ Yrs Exp in US INBOUND VOICE Process
• Excellent Spoken English - REQ
• Must have Personal Laptop + Wi-Fi
• 6 days working
• Rotational W/off
• Permanent WFH

Perks and benefits

• Permanent WFH - Work from anywhere in India!!