Voice Process Executive – Fresher C2H – Work from home (US Night shift) – Coimbatore

The Elitejob; India; Remote; Full time

Benefits offered by this job

Work-from-home flexibility

Competitive salary

Performance-based incentives

Comprehensive training and mentorship

Growth prospects

Job summary

A dynamic consultancy firm is seeking Voice Process Executives for a Contract-to-Hire role in India. This position is perfect for freshers motivated by customer service who will handle calls with US clients from home during US night shifts. The role offers a competitive salary and growth prospects within the organization.

Qualifications

• Freshers are encouraged to apply.
• Prior experience in voice process, BPO, or customer service will be an added advantage.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers by providing accurate information.
• Maintain call records and update customer details.
• Ensure high levels of customer satisfaction.
• Adhere to performance targets and call handling standards.
• Collaborate with team leaders to meet process goals.
• Communicate clearly with US-based clients.

Skills

Excellent verbal and written communication skills in English

Strong listening and interpersonal abilities

Basic computer knowledge and ability to work with CRM tools

Professional attitude with a focus on customer satisfaction

Ability to work independently and manage time efficiently

Comfortable working in a US night shift environment

Job description

Job Summary

Houston Skilled Consultancy is seeking energetic and enthusiastic Voice Process Executives to join our dynamic team in a Contract-to-Hire (C2H) role. This is an excellent opportunity for freshers who are passionate about customer service, communication, and career growth. As a Voice Process Executive, you will engage with US-based clients, handle inbound and outbound calls, and ensure a smooth customer experience—all from the comfort of your home.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers by providing accurate information and resolving queries.
• Maintain call records, update customer details, and follow up where necessary.
• Ensure high levels of customer satisfaction and service quality.
• Adhere to performance targets, call handling standards, and shift schedules.
• Work collaboratively with team leaders and managers to meet process goals.
• Communicate clearly and courteously with US-based clients during night shifts.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong listening and interpersonal abilities.
• Basic computer knowledge and ability to work with CRM tools.
• A professional attitude with a focus on customer satisfaction.
• Ability to work independently and manage time efficiently.
• Comfortable working in a US night shift environment.

Experience

• Freshers are encouraged to apply.
• Prior experience in voice process, BPO, or customer service will be an added advantage.

Working Hours

• Shift: US Night Shift (Work from Home)
• Timing: 6:30 PM to 3:30 AM IST (approx.)
• Days: Monday to Friday (Weekends Off)

Knowledge, Skills, and Abilities

• Understanding of customer service best practices.
• Ability to handle multiple tasks with attention to detail.
• Strong problem-solving and analytical skills.
• Willingness to learn and adapt to new technologies and processes.
• High degree of professionalism and punctuality.

Benefits

• Work-from-home flexibility with stable internet support.
• Competitive salary and performance-based incentives.
• Opportunity to convert to a permanent role based on performance.
• Comprehensive training and mentorship for freshers.
• Growth prospects within the organization.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in nurturing fresh talent and providing a platform for growth. As a part of our team, you will gain global exposure, valuable communication skills, and the chance to work with reputed US-based clients—all while enjoying the comfort of working from home.

How to Apply

Interested candidates can share their updated resumes with the subject line: Application for Voice Process Executive – Work from Home (US Night Shift).
Only shortlisted candidates will be contacted for the virtual interview process.