Customer Support Associate -UK Banking Voice

Jdkn Ananta Anugraha Foundation; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Two-way cab facility

Five working days with rotational offs

Virtual interview process

Job summary

Jdkn Ananta Anugraha Foundation is seeking a customer support role in Bengaluru to handle customer queries and ensure identity verification. The role includes card/access management and timely escalation of fraud or disputes, with a focus on de-escalating conflicts.

Fresh graduates with clear communication are welcome; experience of 6 months+ is preferred, with a virtual interview process for hiring. The position offers a five-day work week with rotational offs and a cab facility as per policy,

Qualifications

• Good communication skills.
• Fresher: Any Graduate (No Open Schooling).
• Experience: 6 months and above.

Responsibilities

• Handle customer queries.
• Verify identity and security.
• Manage cards and access.
• Escalate fraud and disputes.
• De-escalate tense situations.

Skills

Good Communication

Education

Any Graduate (No Open Schooling)

Job description

Role & responsibilities

• Customer Query Handling
• Identity & Security Verification
• Card & Access Management
• Fraud & Dispute Escalation
• De-escalation

Preferred candidate profile

• Good Communication
• Fresher :Any Graduate (No Open Schooling)
• Experience: 6months and above

Perks and benefits

• Two-way cab facility as per company policy.
• Five working days with two rotational weekly offs.
• Hiring Convenience:100% virtual interview process.