Hiring For UK banking Voice

Rivera Manpower Services; Bengaluru; Hybrid; INR 180,000 - 240,000; Full time

Job summary

Rivera Manpower Services seeks a Customer Service Executive for Banking Voice Process in Bengaluru. You will handle inbound/outbound calls, assist with accounts, cards, and transactions, and resolve queries with accuracy and compliance.

The role requires good spoken English, basic computer skills, and a customer-first mindset. Freshers and experienced candidates may apply, with rotating shifts and strict adherence to banking privacy and KYC policies.

Qualifications

• Graduate/12th pass, depending on the process.
• Good spoken English and communication skills.
• Basic computer and typing knowledge.
• Customer-service orientation.
• Freshers and experienced candidates may apply, depending on the company.

Responsibilities

• Handle inbound/outbound customer calls related to banking services.
• Assist customers with account, card, transaction, payment, and banking queries.
• Resolve customer complaints professionally and within the required TAT.
• Provide accurate information about banking products and services.
• Follow KYC, data privacy, security, and compliance procedures.
• Verify customer details before processing requests.
• Maintain proper call records and update customer information in CRM.
• Meet quality, productivity, AHT, and customer satisfaction targets.

Skills

Communication

Customer Handling

Banking Knowledge

Active Listening

Problem Solving

CRM

MS Office

Education

Graduate/12th pass

Tools

CRM

MS Office

Job description

Position: Customer Service Executive Banking Voice Process

Job Responsibilities

• Handle inbound/outbound customer calls related to banking services.
• Assist customers with account, card, transaction, payment, and banking queries.
• Resolve customer complaints professionally and within the required TAT.
• Provide accurate information about banking products and services.
• Follow KYC, data privacy, security, and compliance procedures.
• Verify customer details before processing requests.
• Maintain proper call records and update customer information in CRM.
• Meet quality, productivity, AHT, and customer satisfaction targets.

Eligibility

• Graduate/12th pass, depending on the process.
• Good spoken English and communication skills.
• Basic computer and typing knowledge.
• Customer-service orientation.
• Freshers and experienced candidates may apply, depending on the company.

Typical Skills

• Communication
• Customer Handling
• Banking Knowledge
• Active Listening
• Problem Solving
• CRM
• MS Office

Work

Voice process, usually rotational shifts; banking processes may require strict compliance and background verification.