Customer Support Associate – Kannada and English Queries

The Elite Job; Bengaluru; Teletrabalho; INR 134 000 - 246 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work option

Training provided

Resumo da oferta

The Elite Job is seeking a Customer Support Associate fluent in Kannada and English to join our customer service team. You will handle queries across phone, email, live chat, and other channels, delivering professional, courteous support. Freshers are welcome, with training provided and flexible work arrangements based on project needs.

The role emphasizes strong communication, problem solving, and adherence to quality standards, with opportunities for growth within customer experience roles.

Qualificações

• Fluent Kannada and good English communication.
• Freshers welcome; entry-level positions considered.
• Training and guidance may be provided.

Responsabilidades

• Respond to Kannada and English queries via phone, email, and chat.
• Provide accurate product/service information and resolve routine issues.
• Record interactions in the CRM and follow up as needed.
• Escalate complex issues to appropriate teams as per process.

Conhecimentos

Kannada-English

Customer service

Data entry

CRM software

Formação académica

Higher secondary (12th)

Diploma/Bachelor's (advantage)

Ferramentas

CRM software

Email/Chat tools

Descrição da oferta de emprego

1. Job Summary

The Elite Job is seeking a customer-focused, reliable, and motivated Customer Support Associate – Kannada and English Queries to join its customer service team. This role is ideal for individuals who are fluent in Kannada and English and enjoy helping customers, resolving concerns, and delivering a positive customer experience.

The selected candidate will be responsible for assisting customers through phone calls, emails, live chat, and other available communication channels. The role involves understanding customer questions, providing accurate information, resolving routine issues, and ensuring that every customer receives professional, courteous, and timely assistance.

Candidates with strong communication skills, a positive attitude, and a willingness to learn are encouraged to apply. Freshers and entry-level applicants may be considered, depending on the requirements of the client or project. Training and guidance may be provided to help successful candidates understand company procedures, customer service tools, and quality standards.

• Job Title: Customer Support Associate – Kannada and English Queries
• Company Name: The Elite Job
• Department: Customer Service and Customer Experience
• Job Type: Full-Time / Part-Time, depending on project availability
• Work Mode: Remote / Work From Office / Hybrid, depending on the position
• Experience Level: Entry-Level / Experienced
• Industry: Customer Service, Business Process Services, and Customer Experience

2. Key Responsibilities

• Customer Query Management: Respond to customer questions and concerns in Kannada and English through assigned communication channels, ensuring clear, polite, and professional interactions.
• Inbound Customer Support: Handle incoming customer calls and provide accurate information about products, services, orders, account-related questions, and general inquiries.
• Email and Chat Assistance: Respond to customer emails and live chat messages with clear explanations, appropriate language, and timely follow-ups.
• Issue Resolution: Identify customer problems, understand their requirements, and provide suitable solutions within established company policies and procedures.
• Bilingual Communication: Communicate comfortably in Kannada and English, adapting explanations to the customers preferred language and level of understanding.
• Customer Information Management: Record customer interactions, complaints, requests, and resolutions accurately in the designated customer relationship management (CRM) system.
• Complaint Handling: Listen patiently to dissatisfied customers, acknowledge their concerns, and work toward appropriate resolutions while maintaining a professional attitude.
• Escalation Management: Refer complex, technical, or unresolved issues to the appropriate department or supervisor and track them according to the prescribed process.
• Follow-Up Support: Contact customers when necessary to provide updates, confirm resolution progress, and ensure that outstanding concerns receive appropriate attention.
• Service Quality: Follow communication guidelines, service-level agreements, data privacy requirements, and quality assurance standards.
• Team Collaboration: Coordinate with team members, supervisors, and other departments to resolve customer issues efficiently.
• Performance Monitoring: Work toward assigned targets for response time, customer satisfaction, resolution quality, attendance, and productivity.
• Continuous Learning: Participate in training sessions, product updates, feedback discussions, and performance improvement activities.
• Customer Satisfaction: Maintain a helpful, respectful, and solution-oriented approach throughout every customer interaction.

3. Required Skills and Qualifications

Educational Qualifications

• A minimum of higher secondary education (12th standard) may be accepted for suitable entry-level roles.
• A diploma or bachelors degree in any discipline may be preferred for certain positions.
• Additional customer service, communication, or computer training is an advantage but may not be mandatory.

Language Requirements

• Fluency in spoken Kannada is essential.
• Basic to good English communication skills are required to understand customer queries and provide clear responses.
• The ability to read and write Kannada and English is beneficial, particularly for email and chat support positions.
• Candidates should be comfortable switching between Kannada and English based on customer requirements.

Technical Skills

• Basic computer knowledge and familiarity with internet-based applications.
• Ability to use email, web browsers, spreadsheets, and customer support software.
• Willingness to learn CRM platforms, ticketing systems, call-handling tools, and internal communication applications.
• Accurate data entry and basic typing skills.

Professional Skills

• Strong verbal and written communication.
• Active listening and the ability to understand customer needs.
• Patience, empathy, and a customer-first attitude.
• Problem-solving and decision-making skills.
• Good time management and organizational abilities.
• Attention to detail and accuracy.
• Ability to manage multiple customer requests while maintaining service quality.
• Professional telephone etiquette and conflict-resolution skills.
• A willingness to accept feedback and learn new processes.

4. Experience

• Freshers may apply for entry-level opportunities where prior experience is not mandatory.
• Candidates with experience in customer support, customer care, call centres, technical support, retail, hospitality, or service-related roles may have an advantage.
• Experience handling Kannada-speaking customers is desirable.
• Previous exposure to inbound or outbound calls, email support, live chat, complaint management, or CRM tools is beneficial.
• Applicants should demonstrate a willingness to learn company processes and maintain professional customer service standards.
• The experience requirement may vary depending on the client, project, and level of responsibility. Selection is subject to the actual vacancy requirements.

5. Working Hours

• Working hours may vary according to the assigned project and customer support requirements.
• Full-time positions may follow a standard eight- to nine-hour shift, including applicable breaks.
• Part-time opportunities may offer reduced working hours, depending on availability.
• Rotational shifts, evening shifts, weekend work, or public holiday schedules may apply to certain customer service operations.
• Remote employees must be available during their assigned working hours and attend required virtual meetings or training sessions.
• Candidates should confirm the shift schedule, weekly off days, employment type, and work location before accepting an offer.
• Flexible working arrangements may be available for selected positions, but they are not guaranteed for every vacancy.

6. Knowledge, Skills, and Abilities

Customer Service Knowledge

• Understanding of customer service principles and professional communication standards.
• Ability to handle frequently asked questions and routine customer concerns.
• Awareness of complaint-handling procedures and customer satisfaction practices.
• Willingness to follow company policies, escalation procedures, and service guidelines.

Communication Abilities

• Ability to explain information clearly in Kannada and English.
• Confidence in speaking with customers from different backgrounds.
• Ability to maintain a calm, respectful tone during challenging interactions.
• Good listening skills to identify the actual cause of a customers concern.

Problem-Solving Abilities

• Ability to assess a customer issue and identify the next appropriate action.
• Confidence in following troubleshooting instructions and support documentation.
• Ability to recognize when an issue requires assistance from a senior team member.
• Commitment to providing accurate information rather than making unsupported promises.

Organizational Abilities

• Ability to manage customer records and support tickets accurately.
• Good attention to detail when entering information or updating case statuses.
• Ability to prioritize requests based on urgency and company procedures.
• Reliability in meeting attendance, productivity, and service quality expectations.

Personal Attributes

• Positive attitude and professional behaviour.
• Honesty, accountability, and respect for customer confidentiality.
• Adaptability to new software, processes, and changing customer needs.
• Willingness to work independently while collaborating effectively with a team.

7. Benefits

• Competitive salary based on the role, experience, skills, and location.
• Structured onboarding and job-related training.
• Opportunities to develop professional communication and customer service skills.
• Potential remote or hybrid working arrangements for eligible positions.
• Performance-based incentives where offered under the applicable compensation plan.
• Paid leave and holidays in accordance with employment terms and applicable law.
• Opportunities to develop expertise in CRM systems, customer experience tools, and business operations.
• Career development opportunities for employees who demonstrate strong performance.
• Team support, supervisor guidance, and regular performance feedback.
• Potential opportunities to progress into senior support, quality assurance, team leadership, or customer experience roles.
• Benefits, incentives, salary, and work-from-home arrangements will depend on the specific vacancy and will be confirmed during recruitment.

8. Why Join The Elite Job?

Joining The Elite Job may provide an opportunity to build a career in customer service while using your Kannada and English communication skills in a professional environment.

This position can be suitable for fresh graduates, entry-level candidates, and experienced customer service professionals who want to strengthen their communication, problem-solving, and customer relationship management abilities.

Reasons to Consider This Opportunity:

• Use Your Language Skills: Help Kannada-speaking customers while communicating effectively in English when required.
• Build Professional Experience: Develop practical experience in customer interaction, complaint resolution, and service operations.
• Learn New Technologies: Gain exposure to customer support software, CRM platforms, and digital communication tools.
• Explore Career Growth: Work toward potential advancement into senior support, quality monitoring, training, or team coordination roles.
• Develop Transferable Skills: Strengthen communication, time management, teamwork, and problem-solving skills that are valuable across industries.
• Entry-Level Opportunities: Apply for suitable vacancies even if you are beginning your career, provided you meet the relevant selection criteria.
• Customer-Focused Work: Contribute to improving customer satisfaction through helpful, accurate, and respectful service.

The Elite Job encourages applicants to review the vacancy details carefully and verify the employment terms before proceeding with an application.