Customer Care Executive – Regional Language Support

The Elite Job; Mumbai; Híbrido; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

The Elite Job is seeking a Customer Care Executive – Regional Language Support to join its customer service team. You will assist customers in regional languages, provide accurate product information, and resolve routine inquiries while maintaining customer records in CRM.

Entry-level candidates with good communication skills and a customer-first attitude are encouraged to apply. Role offers remote, hybrid, or office-based working arrangements depending on project needs and business

Formación

• Education requirements vary by project; high school or higher may be accepted.
• Strong communication in at least one regional language with basic English required.

Responsabilidades

• Respond to customer questions via calls, email, live chat, and other channels.
• Provide information on products, services, pricing, and order status.
• Resolve routine issues and escalate complex cases with notes to the right department.
• Maintain accurate customer records in CRM and follow procedures.
• Coordinate with internal teams to resolve customer concerns.

Conocimientos

Verbal communication

Written communication

Multilingual support

Active listening

Problem solving

Time management

Customer empathy

Educación

High school diploma

Higher secondary certificate

Diploma

Bachelor's degree

Herramientas

CRM software

Ticketing systems

Office productivity tools

Descripción del empleo

1. Job Summary

The Elite Job is seeking a customer-focused, patient, and enthusiastic Customer Care Executive – Regional Language Support to join its customer service team. This role is ideal for individuals who enjoy communicating with people, solving problems, and delivering a positive customer experience in their preferred regional languages.

The successful candidate will assist customers with product inquiries, service requests, account-related questions, order updates, complaints, and general support through telephone calls, email, live chat, and other communication channels. The role requires strong communication skills in at least one regional language, along with a working knowledge of English or another business language, depending on the requirements of the assigned project.

As a Customer Care Executive, you will help customers understand products and services, provide accurate information, resolve routine concerns, and escalatet complex cases to the appropriate department. You will also maintain customer records, follow established service procedures, and contribute to customer satisfaction and retention.

Candidates with previous customer service experience are welcome to apply. Entry-level applicants with good communication skills, a willingness to learn, and a customer-first attitude may also be considered. Depending on the position and business requirements, remote, hybrid, or office-based working arrangements may be available.

2. Key Responsibilities

Customer Communication: Respond professionally to customer questions and service requests through inbound and outbound calls, emails, live chat, and other approved communication channels.

Regional Language Assistance: Communicate clearly with customers in the assigned regional language, helping them understand information, procedures, products, and available services.

Customer Inquiry Resolution: Understand customer concerns, identify suitable solutions, and resolve routine issues efficiently while following company guidelines.

Complaint Management: Listen carefully to customer complaints, demonstrate empathy, and take appropriate steps to address concerns while maintaining a calm and professional approach.

Product and Service Information: Provide accurate information about product features, service options, pricing, order status, account procedures, and other relevant topics based on approved company resources.

Order and Service Support: Assist customers with order tracking, delivery updates, cancellations, returns, refunds, appointment scheduling, or service requests when applicable to the assigned account.

Account Assistance: Guide customers through basic account-related procedures, password-reset instructions, profile updates, and other permitted support activities while following verification requirements.

Issue Escalation: Identify cases that require specialist attention and transfer or escalat e them to the appropriate department with complete and accurate notes.

Customer Record Maintenance: Record customer interactions, complaints, resolutions, and follow-up requirements in the designated customer relationship management (CRM) system or service platform.

Follow-Up Coordination: Contact customers when necessary to provide updates, confirm resolutions, and ensure that outstanding issues are addressed within the expected timeframe.

Service Quality Standards: Follow company policies, communication guidelines, data protection requirements, and customer service procedures.

Performance Targets: Work toward established service standards, including customer satisfaction, response time, resolution quality, productivity, and accuracy.

Cross-Department Collaboration: Coordinate with sales, billing, technical support, logistics, and other internal teams to resolve customer concerns effectively.

Customer Feedback: Share recurring customer complaints, frequently asked questions, and suggestions for improving the customer experience with the relevant team.

Continuous Learning: Participate in training sessions, product briefings, quality reviews, and coaching activities to improve service delivery and communication skills.

3. Required Skills and Qualifications

Educational Qualifications

A high school qualification, higher secondary certificate, diploma, or bachelors degree may be accepted depending on the assigned role and client requirements.

Candidates from any academic background may apply if they meet the communication and role-specific requirements.

Basic computer literacy and the ability to use digital communication tools are essential.

Additional customer service, communication, or computer training is an advantage but may not be mandatory.

Language Skills

Fluency in at least one relevant regional language, such as Tamil, Hindi, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, or another language required by the assigned project.

Basic to good English communication skills, depending on the roles requirements.

Ability to understand customer questions, explain solutions clearly, and adapt communication to different customer needs.

Good listening skills and the ability to communicate respectfully with customers from different backgrounds.

Technical Skills

Basic knowledge of computers, email applications, internet browsers, and office productivity tools.

Ability to navigate customer support platforms, CRM software, ticketing systems, and knowledge bases after training.

Accurate data entry and record-keeping skills.

Familiarity with online chat applications, telephone systems, and remote collaboration tools is beneficial.

Ability to manage multiple customer requests while maintaining accuracy and professionalism.

Professional Skills

• Strong verbal and written communication skills.
• Excellent listening, patience, and empathy.
• Problem-solving and decision-making abilities.
• Good time management and organizational skills.
• Ability to handle complaints and difficult conversations professionally.
• Attention to detail and commitment to accurate information.
• Willingness to learn new systems, processes, and product information.
• Ability to work independently and collaborate effectively with team members.

4. Experience

The position may be suitable for both freshers and experienced professionals, depending on the specific project and recruitment requirements.

Freshers

Candidates without previous work experience may be considered if they demonstrate good regional language communication, basic computer knowledge, a positive attitude, and a willingness to undergo training.

Experienced Candidates

Applicants with approximately 6 months to 3 years of experience in customer service, customer support, call centres, BPO operations, retail assistance, hospitality, or client relationship management may have an advantage.

Relevant experience may include:

• Handling customer calls and responding to inquiries.
• Providing multilingual customer assistance.
• Managing complaints and service requests.
• Using CRM platforms and customer support tools.
• Meeting service quality and productivity targets.
• Supporting customers through chat, email, or telephone.

Previous experience is desirable for some assignments but is not necessarily mandatory for entry-level opportunities. Final eligibility will depend on the requirements of the specific vacancy.

5. Working Hours

Working hours will depend on the assigned customer support project, customer location, and business requirements.

Employment Type: Full-time or part-time opportunities may be available, subject to vacancy requirements.

Shift Options: Day shifts, evening shifts, rotational shifts, or night shifts may apply.

Weekly Schedule: Typically five or six working days per week, depending on the assigned role.

Weekly Off: Weekly rest days will be provided according to the applicable employment terms and schedule.

Work Arrangement: Remote, hybrid, or office-based work may be available for eligible positions.

Training: Initial onboarding and training may be required before handling live customer interactions.

Flexibility: Candidates should be willing to follow the shift schedule and attendance requirements agreed upon during recruitment.

Applicants should confirm the exact shift timings, work location, weekly schedule, and remote-work eligibility with the recruitment team before accepting an offer.

6. Knowledge, Skills and Abilities

Customer Service Knowledge

Understanding of customer service principles and professional communication practices.

Ability to identify customer needs and provide relevant information.

Awareness of complaint-handling procedures and service quality standards.

Understanding of customer confidentiality and responsible information handling.

Regional Language Proficiency

Ability to communicate naturally and accurately in the assigned regional language.

Capacity to explain instructions and procedures in simple, customer-friendly language.

Ability to understand different accents, expressions, and common regional terminology.

Confidence in communicating with customers who may have limited English proficiency.

Problem-Solving Ability

Ability to assess customer concerns and identify practical solutions.

Confidence in handling routine requests independently within authorized limits.

Willingness to seek assistance when a case requires specialist knowledge or approval.

Ability to prioritize urgent issues and complete follow-up activities.

Digital and Administrative Skills

Ability to maintain accurate customer records.

Confidence in learning new software applications and service platforms.

Basic typing, email writing, and online information-searching skills.

Ability to follow digital workflows and document customer interactions.

Personal Attributes

Professionalism, honesty, patience, and a helpful attitude.

Reliability and punctuality.

Adaptability in a changing work environment.

Respect for cultural and linguistic differences.

Commitment to continuous improvement and customer satisfaction.

Ability to remain composed when managing challenging customer interactions.

7. Benefits

The benefits offered will depend on the employment arrangement, location, applicable policies, and individual vacancy.

Potential benefits may include:

• Competitive Compensation: Salary or hourly pay based on the role, experience, location, and responsibilities.
• Training and Onboarding: Guidance on customer service procedures, communication standards, products, and support tools.
• Career Development: Opportunities to develop customer relationship management, communication, and problem-solving skills.
• Performance Recognition: Eligibility for performance-based incentives or recognition where offered under the applicable compensation policy.
• Flexible Work Options: Remote or hybrid working arrangements for positions specifically designated as eligible.
• Team Support: Access to supervisors, team leaders, and colleagues for guidance and issue escalation.
• Professional Development: Opportunities to participate in coaching, quality assessments, and skills-development programmes.
• Employee Benefits: Paid leave, insurance, retirement-related benefits, or other employment benefits where applicable to the position and local requirements.
• Transferable Skills: Experience that may support future opportunities in customer success, operations, quality assurance, training, or team supervision.

All salary figures, incentives, benefits, and work-from-home arrangements should be confirmed through the official offer and employment documentation. No particular benefit is guaranteed unless stated in the applicable terms.

8. Why Join The Elite Job?

Joining The Elite Job as a Customer Care Executive – Regional Language Support can provide an opportunity to build a career in customer service while using your language skills to make communication easier for customers.

Use Your Language Skills Professionally: Apply your knowledge of regional languages to help customers receive understandable, accessible, and respectful support.

Build a Career in Customer Service: Develop practical experience in customer communication, complaint resolution, service operations, and customer relationship management.

Opportunities for Freshers: Eligible entry-level candidates may gain valuable workplace experience and learn customer support processes through structured training.

Develop In-Demand Skills: Strengthen your communication, digital literacy, time management, and problem-solving abilities.

Explore Career Progression: Based on performance, experience, qualifications, and available vacancies, potential future career paths may include Senior Customer Care Executive, Customer Support Specialist, Quality Analyst, Customer Service Trainer, Team Leader, or Customer Experience Supervisor.

Work with Different Customer Needs: Gain experience assisting people with different questions, preferences, and communication requirements.

Contribute to Customer Satisfaction: Help customers resolve issues efficiently and create a positive service experience.

The Elite Job aims to attract candidates who value professional communication, continuous learning, and customer-focused service. Specific development opportunities and working arrangements will depend on the actual position offered.