Customer Support Executive – Hindi and English Assistance

The Elite Job; Bengaluru; On-site; INR 200,000 - 360,000; Full time

Job summary

The Elite Job is actively seeking a Customer Support Executive fluent in Hindi and English to join its customer service team. This role focuses on delivering helpful, timely, and professional support across calls, emails, live chat, and other channels, while maintaining accurate customer records.

Freshers and experienced candidates are welcome; the ideal person communicates confidently, listens well, and strives to resolve issues with empathy and professionalism, ensuring a positive customer

Qualifications

• 12th standard or equivalent; diploma/bachelor’s may be preferred depending on requirements.
• Strong verbal skills in Hindi and English.
• Ability to understand customer concerns and explain solutions clearly.
• Good listening and communication with diverse customers.
• Customer-first attitude with patience and empathy.
• Basic computer knowledge and familiarity with email and office apps.
• Ability to learn CRM, ticketing tools, and support software.

Responsibilities

• Respond to customer inquiries in Hindi and English via calls, emails, live chat, and other channels.
• Understand queries, identify root cause, and provide clear solutions.
• Handle inbound/outbound calls and follow-up communications.
• Prepare professional responses for emails and live chat.
• Explain products, services, policies, and account processes clearly.
• Record enquiries and resolutions in approved systems; maintain accuracy.

Skills

Bilingual Hindi-English

Active Listening

Problem Solving

Conflict Management

Time Management

Written Communication

Digital Literacy

Attention to Detail

CRM Proficiency

Multi-channel Support

Education

12th Standard

Diploma/Bachelor’s preferred

Tools

CRM Systems

Ticketing Tools

Support Software

Job description

Job Summary

The Elite Job is seeking a customer-focused, reliable, and enthusiastic Customer Support Executive – Hindi and English Assistance to join its customer service team. This role is ideal for individuals who are fluent in Hindi and English, enjoy communicating with people, and are passionate about providing helpful, professional, and timely customer assistance.

As a Customer Support Executive, you will serve as a key point of contact for customers who need information, guidance, troubleshooting assistance, or support with service-related enquiries. You will communicate with customers through available channels, including telephone calls, emails, live chat, and other digital communication platforms, depending on business requirements.

The successful candidate will listen carefully to customer concerns, identify their needs, provide accurate information, and work towards effective resolutions. You will also maintain customer records, document interactions, follow established service procedures, and collaborate with other departments to ensure a consistent and positive customer experience.

This position is suitable for freshers and experienced professionals who want to develop their communication, problem-solving, customer relationship management, and professional service skills. Candidates who demonstrate patience, a willingness to learn, and the ability to communicate confidently in both Hindi and English are encouraged to apply.

Key Responsibilities

• Customer Communication: Respond to customer enquiries in Hindi and English through assigned communication channels, ensuring every interaction is courteous, professional, and helpful.
• Enquiry Resolution: Understand customer questions, identify the root cause of their concerns, and provide clear, accurate, and practical solutions.
• Inbound and Outbound Calls: Handle incoming customer calls and make follow-up calls when required to provide updates, clarify information, or confirm issue resolution.
• Email and Chat Support: Prepare professional responses to customer enquiries through email, live chat, and other approved digital communication channels.
• Product and Service Information: Explain relevant products, services, policies, procedures, and account-related processes in language that customers can easily understand.
• Customer Complaint Management: Listen patiently to complaints, acknowledge customer concerns, and work towards satisfactory resolutions within established service guidelines.
• Hindi and English Language Assistance: Switch comfortably between Hindi and English according to customer preferences while maintaining clarity, accuracy, and a respectful tone.
• Issue Escalation: Identify complex or unresolved problems and refer them to the appropriate department or senior team member when additional assistance is required.
• Customer Record Maintenance: Record enquiries, customer feedback, actions taken, and resolution details accurately in the companys approved systems.
• Follow-Up Management: Monitor pending customer requests and provide timely updates to ensure that issues are not overlooked.
• Service Quality: Follow customer service standards, communication guidelines, data protection policies, and internal procedures.
• Team Collaboration: Coordinate with colleagues, supervisors, and relevant departments to resolve customer issues efficiently.
• Customer Satisfaction: Contribute to customer satisfaction and retention by delivering dependable, empathetic, and solution-oriented support.
• Performance Monitoring: Work towards assigned performance targets, which may include response time, resolution rate, customer satisfaction, and service quality.
• Continuous Learning: Participate in training sessions, product updates, feedback discussions, and process improvement initiatives.

Required Skills and Qualifications

• Minimum educational qualification of 12th standard or an equivalent qualification; a diploma or bachelors degree may be preferred depending on the position requirements.
• Good verbal communication skills in both Hindi and English.
• Ability to understand customer concerns and explain solutions in simple, clear language.
• Strong listening skills and the ability to communicate with customers from different backgrounds.
• A customer-first attitude with patience, empathy, and a professional approach.
• Basic computer knowledge and familiarity with email, internet browsing, and office applications.
• Ability to learn customer relationship management (CRM) systems, ticketing tools, and other support software.
• Good written communication skills in English; Hindi writing skills may be required for certain assignments.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple enquiries while maintaining service quality.
• Willingness to accept feedback and follow established procedures.
• Ability to work independently and collaboratively as part of a customer support team.
• Professional conduct, reliability, and a commitment to protecting confidential customer information.

Experience

Both freshers and experienced candidates may apply, subject to the employers specific requirements.

For Freshers

• Strong Hindi and English communication skills.
• Willingness to learn customer service processes and company systems.
• A positive attitude, professional behaviour, and an interest in helping customers.
• Basic computer literacy and the ability to follow instructions.

For Experienced Candidates

• Previous experience in customer service, call centres, help desks, telecalling, technical support, or customer relationship management is an advantage.
• Experience handling inbound calls, outbound follow-ups, emails, and live chat enquiries.
• Familiarity with CRM platforms, support ticketing systems, and service quality standards.
• Demonstrated ability to manage complaints, resolve customer issues, and meet performance expectations.
• Relevant training may be provided according to the role and the candidates experience level.

Working Hours

Working hours will depend on the assigned team, client requirements, and business operations.

Employment Type: Full-time or part-time, depending on the available vacancy.

Work Arrangement: On-site, hybrid, or remote, depending on the specific position offered.

Shift Options: Day shifts, evening shifts, rotational shifts, or other scheduled shifts where applicable.

Weekly Schedule: Typically five or six working days per week, depending on company policy.

Breaks and Leave: Breaks, weekly offs, holidays, and leave entitlements will follow the applicable employment policy and local labour regulations.

Training Schedule: New employees may be required to attend onboarding and product training before handling customer enquiries independently.

Candidates should confirm the actual shift timings, employment type, work location, and remote-work eligibility with the hiring team before accepting an offer.

Knowledge, Skills and Abilities

Knowledge

• Understanding of professional customer service practices and customer communication standards.
• Basic knowledge of telephone etiquette, email communication, and digital customer support.
• Familiarity with basic computer operations and online tools.
• Awareness of customer confidentiality, data security, and responsible information handling.
• Willingness to learn company products, services, policies, and support procedures.

Skills

• Bilingual Communication: Ability to communicate effectively in Hindi and English.
• Active Listening: Understand customer concerns before offering solutions.
• Problem-Solving: Identify issues and determine the appropriate next steps.
• Conflict Management: Handle dissatisfied customers calmly and respectfully.
• Time Management: Prioritise enquiries and complete assigned tasks efficiently.
• Written Communication: Prepare clear, professional, and accurate customer responses.
• Digital Literacy: Use computers, email platforms, CRM tools, and communication applications.
• Attention to Detail: Maintain accurate records and follow instructions carefully.

Abilities

• Remain patient and professional during challenging customer interactions.
• Adapt communication style to suit different customers and situations.
• Handle repetitive tasks while maintaining accuracy and a positive attitude.
• Learn new systems, products, and procedures quickly.
• Work towards individual and team performance objectives.
• Recognise situations that require escalation or additional support.
• Maintain discretion when dealing with personal or confidential customer information.

Benefits

• Competitive salary based on experience, qualifications, and job responsibilities.
• Structured onboarding and customer service training.
• Opportunities to improve Hindi and English business communication skills.
• Professional development through practical customer support experience.
• Opportunities to learn CRM software, ticketing systems, and digital support tools.
• Performance-based incentives where offered by the employer.
• Paid leave and other applicable employee benefits in accordance with company policy.
• Potential flexibility in work arrangements for eligible positions.
• Team collaboration, coaching, and performance feedback.
• Opportunities to progress into senior customer support, quality assurance, team leadership, or customer success roles.
• Specific salary figures, incentives, benefits, and remote-work arrangements should be confirmed in the official job advertisement or written offer.

Why Join The Elite Job?

Joining The Elite Job as a Customer Support Executive offers an opportunity to build a professional career in customer service while using your Hindi and English communication abilities.

This role provides practical experience in customer relationship management, complaint resolution, business communication, and service operations. It is an opportunity for freshers to develop workplace confidence and for experienced professionals to strengthen their customer service expertise.

Reasons to consider this opportunity include:

• Build a Strong Career Foundation: Gain experience in a customer-facing role that develops transferable professional skills.
• Use Your Language Skills: Help Hindi- and English-speaking customers communicate comfortably and receive the assistance they need.
• Develop Professional Confidence: Improve your communication, decision-making, and problem-solving abilities.
• Learn New Technologies: Develop familiarity with modern customer support platforms and digital communication tools.
• Explore Career Growth: Work towards opportunities in senior support, quality monitoring, training, customer success, or team supervision, subject to available vacancies.
• Contribute to Customer Satisfaction: Make a positive difference by helping customers understand services and resolve their concerns.
• Work with a Team: Collaborate with colleagues and learn from experienced professionals.