Customer Service Associate – Telugu and English Assistance

The Elite Job; Bengaluru; Hybride; INR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Freshers opportunities

Training & onboarding

Remote/hybrid work options

Career development opportunities

Résumé du poste

The Elite Job is seeking a customer-focused Customer Service Associate to join our support team. The successful candidate will assist customers in Telugu and English across calls, emails, and chats, handling inquiries with accuracy and courtesy.

Fresh graduates and experienced professionals are welcome; strong communication, problem-solving, and data-entry skills are essential for success in this role.

Qualifications

• Higher secondary (10+2) preferred; graduates may also apply.
• Bachelor’s degree advantageous but not required for entry-level.
• Freshers welcome with good communication skills and positive attitude.

Responsabilités

• Respond to customer questions in Telugu and English professionally.
• Handle inbound and outbound calls, emails, and chats.
• Provide product and account information and resolve issues.
• Maintain accurate customer records and follow-up on requests.
• Escalate complex issues to supervisors when needed.

Connaissances

Bilingual communication (Telugu & ENgl

Active listening

Problem solving

Customer service orientation

Time management

Professional written comms

Formation

Higher secondary (10+2) preferred

Bachelor’s degree advantageous

Any degree acceptable

Outils

CRM software

Ticketing tools

MS Office (Word/Excel)

Description du poste

1. Job Summary

The Elite Job is seeking a customer-focused, enthusiastic, and professional Customer Service Associate – Telugu and English Assistance to join our customer support team. The ideal candidate will assist customers in both Telugu and English, ensuring that their questions, concerns, and service requests are handled efficiently, accurately, and courteously.

In this role, the selected candidate will serve as an important point of contact between the company and its customers. Responsibilities may include responding to customer inquiries, resolving service-related issues, providing product and account information, assisting with order-related requests, and guiding customers through available services and procedures.

The successful candidate should possess excellent verbal communication skills, a patient attitude, and the ability to understand customer needs in both Telugu and English. Candidates should be comfortable communicating through telephone calls, emails, live chat, or other customer service channels, depending on the assigned process.

This opportunity is suitable for fresh graduates, entry-level job seekers, and experienced customer support professionals who want to develop their communication, problem-solving, and customer relationship management skills. Candidates who demonstrate a willingness to learn, attention to detail, and a commitment to customer satisfaction are encouraged to apply.

2. Key Responsibilities

• Customer Assistance: Respond to customer questions, requests, and concerns professionally in Telugu and English.
• Inbound Call Support: Handle incoming customer calls, understand their requirements, and provide appropriate information or solutions.
• Outbound Communication: Make follow-up calls when required to provide updates, confirm information, or check whether previously reported issues have been resolved.
• Email and Chat Support: Respond to customer emails, online chats, and support tickets using clear, accurate, and professional language.
• Issue Resolution: Identify customer problems, investigate available information, and provide practical solutions within established company guidelines.
• Product and Service Information: Explain product features, service procedures, account details, and other relevant information in a way customers can easily understand.
• Language-Based Support: Communicate fluently and naturally in Telugu while using English for customers, internal documentation, and business communication as required.
• Complaint Management: Listen carefully to customer complaints, remain calm during difficult conversations, and work toward satisfactory resolutions.
• Escalation Management: Refer complex, technical, or sensitive issues to the appropriate supervisor or specialist team when necessary.
• Customer Record Maintenance: Update customer profiles, interaction histories, support tickets, and follow-up records accurately in the companys systems.
• Service Follow-Up: Contact customers when appropriate to communicate progress, confirm resolution, and improve their overall experience.
• Quality Standards: Follow company policies, communication guidelines, service procedures, and customer support quality standards.
• Data Confidentiality: Protect customer information and handle personal or account-related data responsibly.
• Team Collaboration: Coordinate with colleagues, team leaders, and other departments to resolve customer concerns efficiently.
• Performance Management: Work toward assigned service targets, such as response times, customer satisfaction, first-contact resolution, and quality scores.
• Continuous Learning: Participate in training sessions, product updates, coaching activities, and performance reviews to improve service delivery.

3. Required Skills and Qualifications

Educational Qualifications

A minimum of a higher secondary qualification (10+2) is preferred; graduates in any discipline may also apply.

A bachelors degree in any field may be advantageous but is not necessarily required for every entry-level opening.

Candidates with qualifications in communication, business administration, commerce, or related fields may find the role particularly suitable.

Freshers with good communication skills and a positive attitude are welcome to apply, subject to the positions requirements.

Language and Communication Skills

Good spoken Telugu communication skills, including the ability to understand customer questions and explain solutions clearly.

Good working proficiency in English for professional communication, reading instructions, and maintaining customer records.

Ability to switch comfortably between Telugu and English according to customer needs.

Clear pronunciation, active listening, appropriate tone, and professional telephone etiquette.

Ability to explain complicated information in simple, customer-friendly language.

Basic English writing skills for emails, chat responses, and support documentation.

Technical Skills

Basic computer knowledge and familiarity with internet-based applications.

Ability to use email, word-processing tools, spreadsheets, and web browsers.

Willingness to learn customer relationship management (CRM) systems, ticketing tools, and customer service platforms.

Basic typing and data-entry skills with an emphasis on accuracy.

Ability to navigate multiple applications while communicating with customers, where required.

Professional Skills

Strong customer service orientation and a genuine interest in helping people.

Patience and empathy when handling customer questions and complaints.

Problem-solving skills and the ability to identify appropriate solutions.

Attention to detail when recording customer information and processing requests.

Good time management and the ability to prioritize multiple customer interactions.

Flexibility to learn new processes, products, and service procedures.

Professional conduct, reliability, teamwork, and accountability.

Ability to remain calm and courteous under pressure.

4. Experience

This position may be suitable for both freshers and experienced candidates, depending on the requirements of the specific opening.

For Freshers

Previous customer service experience is not mandatory for entry-level positions.

Candidates should demonstrate confidence in Telugu and English communication.

A positive attitude, willingness to learn, and basic computer proficiency are important.

Academic projects, internships, volunteering, or other communication-focused activities may be beneficial.

For Experienced Candidates

Previous experience in customer service, customer care, call centres, help desks, BPO operations, retail support, or client relationship management is an advantage.

Experience handling inbound or outbound calls, emails, chats, or support tickets is desirable.

Familiarity with CRM software, customer databases, and service quality standards may be preferred.

Candidates with experience managing complaints and meeting customer satisfaction targets may receive additional consideration.

The final experience requirements will depend on the assigned team, customer account, and level of responsibility.

5. Working Hours

Working hours will depend on the assigned customer support process and business requirements.

Full-Time Positions: Generally, approximately 8–9 hours per shift, including applicable breaks, according to the employment arrangement.

Part-Time Positions: Reduced working hours may be available for eligible openings.

Shift Options: Day, evening, rotational, or night shifts may be required depending on customer service coverage.

Weekly Schedule: Candidates may be required to work five or six days per week, with weekly offs determined by the assigned schedule.

Weekend Availability: Weekend or public-holiday shifts may be necessary for certain customer support operations.

Remote Work: Work-from-home arrangements may be offered for eligible roles, subject to company policies and operational requirements.

Training Schedule: New employees may need to attend scheduled onboarding and training sessions before handling customer interactions independently.

Applicants should confirm the exact shift timings, weekly schedule, employment type, and work location with the hiring team before accepting an offer.

6. Knowledge, Skills, and Abilities

Knowledge

Understanding of basic customer service principles and customer satisfaction practices.

Knowledge of professional communication etiquette in Telugu and English.

Familiarity with common customer inquiries, complaint-handling procedures, and service follow-ups.

Basic awareness of data privacy, information security, and responsible customer data handling.

Understanding of workplace professionalism, teamwork, and performance expectations.

Skills

Effective bilingual communication in Telugu and English.

Active listening and accurate interpretation of customer requirements.

Clear verbal communication and professional written correspondence.

Customer complaint handling and conflict resolution.

Basic computer operations, typing, and accurate data entry.

Task prioritization and efficient management of customer interactions.

Ability to document conversations and maintain organized records.

Effective collaboration with colleagues and supervisors.

Abilities

Ability to understand different customer communication styles and adapt accordingly.

Ability to explain solutions patiently to customers with varying levels of technical knowledge.

Ability to manage repetitive tasks while maintaining consistent service quality.

Ability to follow instructions, meet reasonable performance expectations, and accept constructive feedback.

Ability to learn new software, product information, and company procedures.

Ability to work independently when required and collaborate effectively within a team.

Ability to maintain confidentiality and exercise sound judgment when handling customer information.

7. Benefits

Eligible employees may receive benefits according to the applicable employment contract and company policy. Potential benefits include:

• Competitive Compensation: Salary based on the position, working hours, experience, and applicable pay structure.
• Training and Onboarding: Initial training to understand customer service procedures, communication standards, and assigned products or services.
• Freshers Opportunities: Entry-level opportunities for candidates seeking to begin a career in customer support.
• Work Flexibility: Remote, hybrid, or office-based arrangements where offered for the specific vacancy.
• Skill Development: Opportunities to strengthen communication, customer handling, problem-solving, and computer skills.
• Performance Recognition: Potential incentives or recognition programs where included in the roles compensation structure.
• Career Development: Opportunities to progress into senior customer support, quality assurance, training, or team coordination roles, subject to performance and vacancies.
• Collaborative Environment: The opportunity to work with colleagues and learn from experienced customer service professionals.
• Professional Experience: Practical exposure to customer relationship management, business communication, and service operations.

Please note that these are potential benefits rather than guaranteed entitlements. Salary, incentives, paid leave, insurance, and other benefits should be confirmed against the actual employment offer.

8. Why Join The Elite Job?

Joining The Elite Job for a Customer Service Associate position can be a valuable opportunity for candidates who enjoy communicating with people, solving problems, and helping customers receive reliable support.

Build a Strong Career Foundation: Develop practical customer service experience and learn how professional support teams manage customer relationships.

Use Your Telugu and English Skills: Apply your bilingual communication abilities in a professional environment where clear, respectful communication is essential.

Opportunities for Freshers: Eligible entry-level vacancies can provide a starting point for candidates who want to gain workplace experience and build confidence.

Develop Transferable Skills: Strengthen problem-solving, time management, active listening, teamwork, and digital communication skills that are useful across many industries.

Explore Career Growth: With experience and consistent performance, employees may pursue opportunities in senior customer service, quality monitoring, team leadership, training, or customer experience management.

Learn Through Practical Experience: Gain exposure to customer queries, service processes, communication tools, and professional standards.

Contribute to Customer Satisfaction: Help customers receive timely, accurate, and courteous assistance while supporting service quality and customer trust.

The Elite Job welcomes candidates who demonstrate professionalism, integrity, a willingness to learn, and a commitment to providing a positive customer experience.