Contractor

LE9220 Veradigm India Private Limited - Pune; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

LE9220 Veradigm India Private Limited - Pune is looking for a Product Support Intern to provide exceptional customer support and solve product-related issues over the phone. The role involves monitoring applications and collaborating with a dedicated team.

Ideal candidates should possess strong communication skills, an analytical mindset, and a willingness to learn about technical concepts. This is a great opportunity for individuals who thrive in fast-paced environments and enjoy helping others.

Qualifications

• Excellent verbal and written communication skills are essential.
• Natural problem solver with ability to troubleshoot effectively.
• Comfortable with basic technical concepts and eager to learn.

Responsibilities

• Provide top-notch product support to customers over the phone.
• Actively monitor applications and resolve issues.
• Collaborate with team members to share knowledge and solutions.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Technical knowledge

Job description

Key Responsibilities

• Customer Support: Provide top‑notch product support to customers over the phone. Focus on delivering exceptional service, ensuring that every interaction leaves a positive impression.
• Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
• Problem Solving: Assess and troubleshoot products or service‑related issues, ensuring timely and efficient resolution.
• Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

Role Overview

We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast‑paced environment, and being part of a team that values collaboration, this is the opportunity for you!

What We’re Looking For

• Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
• Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
• Tech Knowledge: Comfortable with basic technical concepts and eager to learn.