Customer Support Executive

r3 Consultant; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Job summary

We are hiring Customer Support Executives for the Suncorp Insurance Process. The role involves handling inbound and outbound customer interactions, providing exceptional service, resolving customer queries, and ensuring a seamless customer experience while adhering to company quality standards.

Location is Magarpatta, Pune with Australia shift timings and weekly offs on Saturday and Sunday. The ideal candidate has a minimum of 1 year of international voice process experience, excellent English

Qualifications

• Graduate in any discipline.
• Minimum 1 year of International Voice Process experience is mandatory.
• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in Australia shift timings.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries through voice support in a professional and courteous manner.
• Provide accurate information regarding insurance products, policies, and services.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Update and maintain customer records accurately in the system.
• Meet defined productivity, quality, and compliance metrics.
• Follow company policies and process guidelines while handling customer interactions.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Skills

English communication

Customer service

Problem solving

Typing skills

Australia shift timing

Education

Graduate

Job description

Job Description

Job Description – Customer Support Executive (International Voice Process – Insurance)

Process: Suncorp (Insurance)

Location: Magarpatta, Pune

Shift: Australia Shift

Weekly Off: Saturday & Sunday

About The Role

We are hiring Customer Support Executives for the Suncorp Insurance Process. The role involves handling inbound and outbound customer interactions, providing exceptional service, resolving customer queries, and ensuring a seamless customer experience while adhering to company quality standards.

Key Responsibilities

• Handle customer queries through voice support in a professional and courteous manner.
• Provide accurate information regarding insurance products, policies, and services.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Update and maintain customer records accurately in the system.
• Meet defined productivity, quality, and compliance metrics.
• Follow company policies and process guidelines while handling customer interactions.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 1 year of International Voice Process experience is mandatory.
• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Comfortable working in Australia shift timings.
• Basic computer knowledge and typing skills.

Desired Skills

• Customer-focused approach with excellent interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with a willingness to learn.
• Good listening and communication skills.
• Ability to work independently as well as in a team.

Work Details

Location: Magarpatta, Pune

Shift: Australia Shift

Weekly Off: Saturday & Sunday