Customer Support Associate

LPIN LeasePlan India Private Limited; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Ayvens is seeking a customer service professional to support requests via calls, emails, and portal bookings. You will provide regular updates, coordinate database updates, and ensure smooth interactions across departments to resolve issues.

Candidates should have a graduate degree, 2+ years in customer service, strong English and Hindi communication, and additional language skills are a plus.

Qualifications

• Graduate in any stream.
• Minimum 2 years of experience in Customer Service.
• Excellent English communication (read/write/speak).
• Excellent Hindi communication (speak/read).
• Call Center or Automotive industry background is an advantage.
• Additional languages are a plus.

Responsibilities

• Provide customers assistance on requests received via Calls/Emails/Portal Booking
• Provide customers with regular updates and service information
• Coordinate updating of customer database
• Proactively identify priority issues to curb escalation
• Coordinate between departments regarding customer touch points
• Capture customer feedback at various stages
• Maintain an overview of complaints and drive amicable resolution

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. You would be part of core Customer Service Department Team of Ayvens India and would be primarily involved in providing customers assistance on requests received via Calls/Emails/Portal Booking.

Your main responsibilities would comprise of:

• Provide customers assistance on requests received via Calls/Emails/Portal Booking
• Provide Customers with regular updates and service information.
• Coordinate updating of Customer database.
• Proactive identification of priority issues to curb escalation.
• Ensure coordination between all departments regarding Customer touch points(interface).
• Responsible to capture Customer feedback at various stages.
• Keep an overview of complaints and drive for amicable resolution.

Requirements

• Educational Qualification: Graduate in any stream
• Minimum work experience of 2 years in Customer Service
• Excellent communication skills (Read/Write/Speak) English.
• Excellent communication skills (Speak/Read) Hindi.
• Any one from Call Center & Automotive Industry background would be an added advantage.
• Any other languages known will be an added advantage.

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.