Customer Support Associate

Fynd (Shopsense Retail Technologies Ltd.); Mumbai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Access to in-house learning sessions

Learning Wallet for external courses

Comprehensive Mediclaim policy

Job summary

Fynd (Shopsense Retail Technologies Ltd.) in Mumbai seeks a Customer Support Representative to provide assistance and resolve customer issues across various channels. The role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Fynd promotes continuous growth and offers unique benefits like Flex University for learning, a Mediclaim policy for employee wellness, and regular team-building activities. Join us for a dynamic work environment where your contributions matter!

Qualifications

• Graduation from a recognized institution.
• Excellent communication skills, both verbal and written.
• Problem-solving abilities and a patient, customer-focused approach.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide customer support and assistance.
• Communicate with customers through various channels.
• Troubleshoot and resolve customer issues.
• Document customer interactions and resolutions.

Skills

Excellent communication skills

Problem-solving abilities

Multitasking

Attention to detail

Education

Graduation from a recognized institution

Job description

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos—online commerce, in-store operations, and logistics—into one modular, scalable stack. Trusted by 300+ enterprise retailers and supporting 20,000+ stores , Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows. Our platform is designed for speed, accuracy, and scale, enabling teams to launch faster, operate smarter, and deliver consistent customer experiences across every channel.

Backed by Reliance Retail Ventures Limited , Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences.

What will you do at Fynd?

• Provide customer support and assistance.
• Communicate with customers through various channels (phone, email, chat).
• Troubleshoot and resolve customer issues.
• Document customer interactions and resolutions.
• Collaborate with internal teams.
• Meet performance metrics

Some Specific Requirements

• Graduation from a recognized institution.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
• Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.
• Ability to work independently as well as collaboratively in a team-oriented setting.

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!