Customer Support Associate

BrewSkin; Gurugram District; On-site; INR 112,000 - 167,000; Full time

Job summary

BrewSkin in Gurgaon is offering a 3-month internship with a clear path to full-time based on performance. The role is ideal for candidates who can start immediately and commit to Mon-Sat, 10 AM–7 PM.

You’ll respond to customer queries, handle order concerns, and coordinate with logistics to ensure smooth deliveries, all while building strong brand-customer relationships. Stipend ₹10,000–₹15,000 for 0–3 months, with potential full-time opportunity.

Qualifications

• Graduation completed and ready to join as an intern.
• Willing to commute to Gurgaon.
• Willing to work Mon-Sat 10:00–19:00.
• Acceptance of ₹10,000–₹15,000 stipend for 0–3 months with potential to go full-time.

Responsibilities

• Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
• Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
• Coordinate with logistics partners to resolve shipping and delivery-related escalations.
• Maintain a positive, empathetic, and professional attitude while interacting with customers.
• Resolve customer complaints efficiently while maintaining the brand's tone of voice.
• Keep detailed records of customer interactions and update internal systems.
• Coordinate with the Operations team to ensure quick issue resolution.
• Identify recurring customer concerns and share feedback with relevant teams for process improvements.
• Meet daily response time and resolution targets.

Skills

Communication skills

Problem solving

Multitasking

Time management

Google Sheets

Excel

Customer support tools

Education

Graduation completed

Tools

Google Sheets

Excel

Job description

\"It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred\"

Apply Only if you are agreeing with the following criteria :

• Have you completed your graduation ?
• Are you comfortable commuting to Gurgaon?
• Are you comfortable working Mon to Sat [10 AM - 7 PM]?
• You will be provided [Rs 10,000- Rs15,000] stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this?

About us :

We’re building a next-gen beauty brand rooted in community, culture, and real conversations.

And this role? You’re the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met.

What You'll Do

• Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
• Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
• Coordinate with logistics partners to resolve shipping and delivery-related escalations.
• Maintain a positive, empathetic, and professional attitude while interacting with customers.
• Resolve customer complaints efficiently while maintaining the brand's tone of voice.
• Keep detailed records of customer interactions and update internal systems.
• Coordinate with the Operations team to ensure quick issue resolution.
• Identify recurring customer concerns and share feedback with relevant teams for process improvements.
• Meet daily response time and resolution targets.

What We're Looking For

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask in a fast-paced startup environment.
• Good organizational and time-management skills.
• Knowledge of Google Sheets, Excel, and customer support tools.
• A customer-first mindset with patience and empathy.
• Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.

Bonus :

• Experience in D2C / beauty / community-led brands [not mandatory]
• Familiarity with Google Sheets, Notion, or shipping tools
• Understanding of customer experience + operations workflows

What You’ll Gain :

• Work directly with founders
• Real ownership from Day 1
• Hands-on exposure to building a D2C brand from scratch

If you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.