Beauty Advisor – Customer Experience

Skinbae India; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Direct exposure to founders

Learning support through courses

High ownership, collaborative team

Competitive salary

Quarterly team outings

Job summary

SkinBae India is hiring a Beauty Advisor to blend customer experience with beauty consultation. You will handle conversations across WhatsApp, email, Instagram, and other channels, guiding customers to the right products and routines.

Based in Hyderabad, this is a full-time, six-day-per-week role. You will work closely with logistics and internal teams to ensure warm, knowledgeable support and a brand-aligned customer journey.

Qualifications

• 1–3 years in customer support or beauty retail.
• Genuine interest in skincare and beauty.
• Strong written and verbal communication skills.
• Ability to understand customer needs and recommend products.
• Good problem-solving and ownership skills.
• Comfortable handling multiple conversations and escalations.
• Experience with beauty brands is a plus.

Responsibilities

• Manage customer conversations across WhatsApp, email, Instagram, and calls.
• Understand concerns and recommend suitable SKUs.
• Build deep knowledge of SkinBae products and ingredients.
• Resolve delivery issues, returns, refunds, and RTOs.
• Coordinate with logistics and internal teams to resolve issues.
• Handle difficult conversations with empathy and professionalism.
• Share recurring concerns and insights with the team.
• Ensure every interaction reflects SkinBae brand experience.

Skills

Customer support

Beauty retail

Communication skills

Problem solving

Ownership

Job description

Customer support shouldn't just be about closing tickets.

At SkinBae, customers come to us because they trust us to understand K-Beauty. They ask what product to use, what works for their concern, how to build a routine, or simply need someone to make their routine easier to understand.

We're building this function differently.

We're looking for someone who can listen carefully, understand what a customer actually needs, and guide them with the right product or solution.

If you enjoy skincare, haircare and makeup, helping people, and creating genuinely good customer experiences, you'll enjoy being here.

Beauty Advisor – Customer Experience

Hyderabad | Full-time

A note from the founders

Customer support shouldn't just be about closing tickets.

At SkinBae, customers come to us because they trust us to understand K-Beauty. They ask what product to use, what works for their concern, how to build a routine, or simply need someone to make their routine easier to understand.

We're building this function differently.

We're looking for someone who can listen carefully, understand what a customer actually needs, and guide them with the right product or solution.

If you enjoy skincare, haircare and makeup, helping people, and creating genuinely good customer experiences, you'll enjoy being here.

About SkinBae

SkinBae is building a curated Korean beauty platform in India. We work closely with global brands and focus on education-led storytelling, strong visual identity, and long-term brand building across D2C, marketplaces, and offline retail.

We are still growing, which means the people who join now will have a real impact on how the customer experience evolves.

Role overview

This role combines customer experience with beauty consultation. You will handle customer conversations across WhatsApp, email, Instagram, and other channels while helping customers understand products, ingredients, routines, and their beauty concerns.

You will also work closely with logistics and internal teams to resolve order-related issues and ensure every interaction feels warm, knowledgeable, and distinctly SkinBae.

This is a full-time, 6-day work week role based out of our Hyderabad office, where you’ll work closely with customers and internal teams to deliver a thoughtful, responsive, and knowledgeable customer experience.

What you will own

• Customer conversations across Calls, WhatsApp, email, Instagram, and other channels
• Understanding customer concerns and recommending suitable products
• Building strong knowledge of SkinBae's products, ingredients and brands
• Handling delivery issues, returns, refunds, cancellations, damaged products, and RTOs
• Coordinating with logistics and internal teams to resolve customer issues
• Managing difficult conversations with empathy and professionalism
• Identifying recurring customer concerns and sharing insights with the team
• Ensuring every interaction reflects the SkinBae brand experience

What we are looking for

• 1 to 3 years of experience in customer support, customer experience, beauty retail, skincare consultation, e-commerce, or D2C
• Genuine interest in skincare and beauty
• Strong written and verbal communication skills
• Ability to understand customer needs and recommend products thoughtfully
• Good problem-solving and ownership skills
• Comfortable handling multiple conversations and escalations
• Experience with beauty, skincare, cosmetics, or lifestyle brands is a plus

This role is not for you if

• You only want to close tickets and move to the next query
• You aren't interested in the beauty field
• You prefer scripts over understanding the customer's actual concern
• You don't enjoy handling difficult conversations
• You don't take ownership of customer issues

Benefits

• Direct exposure to founders and key decisions
• Learning support through courses and resources
• High ownership, collaborative team environment
• Competitive salary
• Quarterly team outings

Growth

You will work closely with customers and the internal team to understand how SkinBae's customer experience is built.

As the function grows, your role can expand into beauty consultation, customer experience strategy, product education, and broader ownership of the customer journey .

Hiring process

We keep the process simple and fast. Most candidates go through it in 1 to 2 weeks .

Initial conversation

Short practical task

Final discussion with founders

Final note

If you enjoy skincare, haircare and beauty, genuinely like helping people, and want to build customer experiences that go beyond simply resolving tickets, we'd love to hear from you.

Office Address:

8-2-277/24, Plot No. 24, Road No. 3, Banjara Hills, Hyderabad, Telangana - 500034, India