Customer Support Associate

Sutherland; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland is hiring a Customer Support Executive for the International Voice Process in Chennai. The role involves handling inbound and outbound calls, resolving queries, and delivering high-quality service while meeting performance targets.

You will work in shifts including night rotations, with emphasis on communication skills, problem-solving, and using CRM tools to document interactions and update records.

Qualifications

• Excellent verbal and written English communication.
• Strong customer service and problem-solving skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational/night shifts.
• Experience in international voice process is preferred but not mandatory.

Responsibilities

• Handle inbound and outbound customer calls from international clients.
• Resolve customer inquiries, complaints, and requests professionally and promptly.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and update records in the CRM system.
• Escalate complex issues to the appropriate team when required.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Maintain confidentiality of customer information and adhere to company policies.
• Work in rotational shifts, including night shifts, based on business requirements.

Skills

Excellent communication

Customer service

Problem-solving

Typing skills

MS Office

CRM tools

Multitasking

Time management

Interpersonal skills

Active listening

Tools

CRM tools

MS Office

Job description

Greetings from Sutherland!

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our International Voice Process team. The ideal candidate will handle inbound and/or outbound customer calls, resolve customer queries efficiently, and deliver a high standard of customer service while maintaining quality and productivity targets.

Job Title:

Customer Support Executive International Voice Process

Location:

Chennai

Employment Type:

Full-time

Key Responsibilities

• Handle inbound and outbound customer calls from international clients.
• Resolve customer inquiries, complaints, and requests professionally and promptly.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and update records in the CRM system.
• Escalate complex issues to the appropriate team when required.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Maintain confidentiality of customer information and adhere to company policies.
• Work in rotational shifts, including night shifts, based on business requirements.

Eligibility Criteria

• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving skills.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Willingness to work in rotational/night shifts.
• Prior experience in an international voice process is preferred but not mandatory.

Required Skills

• Excellent communication and active listening skills.
• Customer-centric approach.
• Ability to multitask and manage time effectively.
• Good analytical and interpersonal skills.
• Basic knowledge of MS Office and CRM tools.

Preferred Experience

• Freshers and experienced candidates are welcome to apply.
• Experience in BPO, customer support, or international voice processes is an added advantage.

Work Location

Sutherland , Gateway Office Parks,

GST Road, Perungalathur,

Chennai - 600 063, Tamil Nadu.

Selection Process

1. HR Interview
2. SD Panel Interview
3. Language Assessment

Disclaimer:

Sutherland never asks for payment or favors in exchange for job opportunities. Report suspicious activity to [e-mail].