customer Support Associate

Keka Technologies Private Limited; Bhopal; On-site; INR 101,556 - 121,644; Full time

Benefits offered by this job

Performance bonus opportunities

Provident Fund for long-term savings

Job summary

Keka Technologies Private Limited is seeking a Customer Support Associate for KYC verification in Bhopal. The role involves making outbound calls and accurately verifying customer information while ensuring compliance with regulations.

Candidates should possess excellent communication skills in English and a high school diploma. The position is suitable for freshers or experienced individuals.

Compensation is ₹10,000 per month with performance bonus opportunities.

Qualifications

• Previous experience in customer service or KYC processes is preferred but not mandatory.

Responsibilities

• Make outbound calls to customers for KYC verification.
• Accurately verify customer information to ensure correctness.
• Ensure compliance with regulations during KYC procedures.
• Maintain confidentiality of sensitive customer information.
• Communicate effectively with clients during the verification process.
• Document all verification activities thoroughly.

Skills

Excellent communication skills in English

Attention to detail

Ability to handle sensitive information securely

Familiarity with CRM software

Flexibility to work day shifts

Education

High school diploma or equivalent (Higher Secondary 12th Pass)

Job description

Job Title: CSA Costumer support Associates ( Kyc Verification)

Elegant Business Square, 3rd Floor,

In Front of People’s University,

Ayodhya Bypass Road,

Bhopal – 462038 (M.P.)

Type: Full-Time

About Us

Avyaan Management is a leading organization in the field of BPO. Our passionate team offers comprehensive voice and non-voice solutions, including customer service, marketing, and tele sales order processing. Trust in our proven solutions for efficient customer care, order fulfilment, feedback collection, and warm welcome calling. Elevate your customer experience with Avyaan where passion meets expertise

Responsibilities

• Make outbound calls to customers for KYC verification.
• Accurately verify customer information to ensure correctness.
• Ensure compliance with regulations, legal standards, and company policies during KYC procedures.
• Maintain confidentiality of sensitive customer information at all times.
• Communicate effectively with clients during the verification process.
• Document all verification activities thoroughly and systematically.

Job Requirements

• Education: High school diploma or equivalent (Higher Secondary 12th Pass is required).
• Experience: Previous experience in customer service or KYC processes is preferred but not mandatory.

Skills

• Excellent communication skills in English.
• Attention to detail in verifying and documenting customer information.
• Ability to handle sensitive information securely.
• Familiarity with CRM software for recording and tracking KYC data.
• Flexibility: Ability to work day shifts with flexibility to adapt as needed.

Compensation and Benefits

• Salary: 10,000/- per month.
• Supplemental Pay: Performance bonus opportunities available.
• Provident Fund to support long-term savings.

Work Conditions

• Job Types: Suitable for freshers or experienced individuals.
• Location: Contact: [phone]
• Elegant Business Square, 3rd Floor,
• In Front of People’s University,
• Ayodhya Bypass Road,
• Bhopal – 462038 (M.P.)