Customer Support Associate

WaterScience; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

WaterScience in Bengaluru, India is hiring a Customer Support specialist. You will deliver timely, accurate, and customer-focused support across the customer journey, from pre-sales questions to post-sale troubleshooting, during a 9-hour rotational shift.

The role requires 1–3 years in customer support, strong English and Hindi communication, and a customer-first approach. You will log interactions in CRM, coordinate with sales, logistics, and technical teams, and help enhance the overall

Qualifications

• 1–3 years of experience in customer support, customer service, or a similar role.
• Strong spoken and written communication skills in English and Hindi.
• Confidence handling customer conversations over calls, email, and chat.
• Strong problem-solving skills and a customer-first approach.

Responsibilities

• Answer pre-sales questions and help customers choose the right product.
• Resolve post-sales queries related to orders, installations, troubleshooting, and product usage.
• Handle inbound and outbound customer interactions through phone calls, emails, and chat.
• Follow up with customers to ensure issues are resolved on time.
• Deliver a professional, friendly, and consistent support experience.
• Record customer interactions and update the CRM accurately.
• Track open cases and ensure timely follow-ups.
• Identify recurring issues and share feedback to improve products and processes.
• Work closely with the sales, logistics, and technical teams to resolve customer issues.
• Share customer feedback that helps improve the overall customer experience.

Skills

Customer support

Communication skills

Bilingual English/Hindi

Problem solving

Job description

Experience: 1–3 years

Type: Full-time, 8:00 am - 10:00 pm (9-hour rotational shift)

The role, in one line

Be the voice of WaterScience by delivering timely, accurate, and customer-focused support across every stage of the customer journey.

Why this role matters

Great products deserve great support. This role ensures our customers have a smooth experience, from choosing the right solution to receiving help after their purchase. By resolving queries efficiently and working closely with other teams, you'll play an important role in building customer confidence and strengthening the WaterScience brand.

What you'll do

Customer Support

• Answer pre-sales questions and help customers choose the right product.
• Resolve post-sales queries related to orders, installations, troubleshooting, and product usage.
• Handle inbound and outbound customer interactions through phone calls, emails, and chat.
• Follow up with customers to ensure issues are resolved on time.
• Deliver a professional, friendly, and consistent support experience.

CRM & Documentation

• Record customer interactions and update the CRM accurately.
• Track open cases and ensure timely follow-ups.
• Identify recurring issues and share feedback to improve products and processes.
• Work closely with the sales, logistics, and technical teams to resolve customer issues.
• Share customer feedback that helps improve the overall customer experience.

What you'll need

• 1–3 years of experience in customer support, customer service, or a similar role.
• Strong spoken and written communication skills in English and Hindi.
• Confidence handling customer conversations over calls, email, and chat.
• Strong problem-solving skills and a customer-first approach.

Nice to have

• Experience using CRM or customer support software.
• Experience supporting a D2C or e-commerce brand.
• Experience in the home appliances, consumer products, or water solutions industry.

What you'll get

• The opportunity to work with one of India's growing home water solutions brands.
• Exposure to customer experience across sales, logistics, and technical operations.
• A collaborative team where you'll learn, take ownership, and grow your career.

About WaterScience

WaterScience started in 2014 with a simple idea: the water you bathe, wash, and cook with deserves as much attention as the water you drink. A decade on, our range of shower and tap filters, water softeners, and hard-water solutions is trusted by over 2 million people every day. What began in a small Bangalore warehouse is now a 120+ person team across 6 cities in India.

Our vision:

to set new standards in non-drinking water filtration while fostering healthier lives and a more sustainable planet.