Customer Support

Insight Advisors Private Limited; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

Insight Advisors Private Limited in Pune is seeking a Customer Support professional for a 6-month contract. You will receive and process customer orders, answer inquiries, and coordinate with customers and distributors to ensure accurate delivery dates.

The role requires 2–5 years of office-based customer service experience, exposure to manufacturing, and strong communication with proficiency in MS Word and Excel. Familiarity with export order processing and trade compliance is a plus.

Qualifications

• 2–5 years of customer service experience in an office setting
• Experience in a manufacturing environment preferred
• Strong communication and detail orientation

Responsibilities

• Receives and processes customer orders and inquiries
• Maintains ongoing relationship with assigned customers and commercial partners
• Ensures orders are entered correctly with realistic delivery dates
• Provides pricing, quoting, product availability, and schedule information
• Links customers with commercial teams to ensure responsiveness
• Tracks order activity and escalates delivery issues with logistics
• Uses product knowledge and sales territory information to assist customers
• Maintains high level of customer service and minimizes complaints
• Coordinates with Production Control, Purchasing, and Shipping
• Knowledge of export order processing including ocean/air regulations and NAFTA

Skills

Customer Service

Order Processing

Customer & Distributor Coordination

Pricing & Quoting

Product Availability

Delivery Tracking

Logistics Coordination

Production Control

Purchasing

Shipping

Export Order Processing

Microsoft Word

Microsoft Excel

Education

Any Graduate

Tools

SAP

Job description

Designation: Customer Support

Location: Aundh, Pune

Contract: 6 Months

Education: Any Graduate

Experience: 2–5 Years of Customer Service Experience in an Office Setting

Industry Experience: Manufacturing Industry Experience Preferred

Skills

Customer Service | Customer Orders | Order Processing |Customer & Distributor Coordination | Pricing & Quoting | ProductAvailability | Schedule Information | Delivery Tracking | LogisticsCoordination | Production Control | Purchasing | Shipping | Export OrderProcessing | Microsoft Word | Microsoft Excel | SAP Preferred

Responsibilities

• Receivesand processes customer orders, inquiries covering items or productsordered.
  
• Maintainsan ongoing relationship with assigned customers and commercial partner.
  
• Responsiblefor ensuring that the order has been entered correctly and that thecustomer has received acknowledgment with a realistic delivery date.
  
• Providesstandard pricing and quoting, product availability, and scheduleinformation within established guidelines.
  
• Servesas communication link between customers and commercial to assureresponsiveness.
  
• Tracksorder activity and alerts appropriate stakeholders of any potentialdelivery problems. Partners with Logistics to expedite delivery ofselected orders.
  
• Usesknowledge of products, product availability, sales territories, andindividual customers to provide a key communications link to the customer.
  
• Maintaina high level of customer service as reflected by a low number of customercomplaints.
  
• Workclosely with Production Control, Purchasing, and Shipping to ensure ourcustomers’ needs are being met.
  
• Willneed to have basic knowledge of export order processing including oceanand air export shipment regulations and familiarity with NAFTA and otherfree trade agreements.
  

Qualifications and Experience

• HighSchool Diploma required. Associate's or Bachelor's degree in relevantfield preferred.
  
• Aminimum of 2-5 years of customer service experience in an office settingis required.
  
• Manufacturingcompany experience preferred.
  
• Preferredworking knowledge of US trade compliance including import and exportcompliance, ITAR, NAFTA, Other free trade agreements, Made in the USArules, Harmonized tariff rules.
  
• Musthave excellent communication skills and strong detail orientation.
  
• Capableof handling multiple priorities and adapting to change with ease.
  
• Willingto take on additional tasks and work effectively on a team.
  
• Proficiencyin Microsoft Word and Excel required, knowledge of SAP preferred.
  
• Abilityto rotate with other Service Representatives to provide holiday coverage.