Sr.Process Associate - Marcom, Sales and Delivery Services

Siemens; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Siemens is looking for an Order Management Specialist to join their B2B logistics Centre in Bengaluru, India. The successful candidate will be responsible for processing customer orders and handling logistics activities, ensuring efficient document circulation and delivery management.

The ideal applicant will have around 5 years of experience, preferably in the technical sector, and possess a B.com degree with knowledge of ERP software like SAP. Excellent teamwork and customer service skills are essential for success in this role.

Qualifications

• Around 5 years of experience in order processing, logistics, or customer service.
• Knowledge of ERP software, preferably SAP.
• Ability to work in a team and possess good customer service skills.

Responsibilities

• Responsible for customer order processing and logistics activities.
• Actively propose process optimizations and manage escalations.
• Communicate with customers via email and phone.

Skills

Order processing

Logistics management

ERP software knowledge

Customer service skills

Teamwork

Education

University degree (B.com preferred)

Tools

SAP

Job description

Hello go-getter. We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Youll make a difference by:

• We are currently looking for Order Management/ Specialist to join our India/international order management / logistics Centre in one of our Divisions (B2B model). The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
• Reports Name.
• SOM Contract Approval.
• Proforma Invoices.
• Spare/Service/One day visit/Webshop - Sales order creation.
• Spare/Service/One day visit/Webshop Billing.
• BDL Clearance.
• Z5 block removal, Billing period changing & conforming status in Ready for RAR.
• Contracts status sharing to requester, Sales office updating.
• Customer code creation.
• Invoice Downloading PDF.
• Processing orders in the system based on the input from customers and salesmen.
• Creation of different types of sales order.
• ICC Billing & clarification of billing query.
• Organization of deliveries and material flow within the company in line with relevant regulations.
• Cooperation with suppliers, shipping companies and customs agencies.
• Monitoring delivery timetables.
• Controlling circulation of documents, verifying their correctness and monitoring shipping documents.
• Actively proposing process optimizations.
• Act as a stakeholder/Siemens representative when communicating with customer.
• Delivery of order handling services to 2 or more country/business lines (role 80% operational).
• Managing returns and escalations.
• Contacts with customers via email/phone
• Taking ownership on team's results supporting others, identifying and escalating operational issues to achieve team's goals.
• Occasionally participating in small to mid-size operational projects at country or regional level.
• Efficient training of team members including new joiners.
• Supporting Logistics Specialists in exceptions handling process.
• GS: End-to-end process from order till invoice/cash collection.

Your success is grounded in:

• A university degree, preferably B.com.
• Around 5 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.