Customer Support

Crown Solutions; Dadri, Kolkata District; Vor Ort; INR 246.000 - 446.000; Teilzeit

Zusammenfassung

Crown Solutions in Uttar Pradesh is seeking immediate joiners for Customer Support specializing in AR calling for US-based claims.

You will analyze claim status, document denial reasons, and coordinate with cross-functional teams to close cases.

This is a 6-month contract requiring 24x7 availability and willingness to work from the office.

Qualifikationen

• Experience in handling customer issues, escalation calls, case management.
• Excellent verbal and written communication in English.
• Proficient with MS Office, web tools, email systems, and data entry.
• Ability to analyze information with attention to detail.
• Willingness to work in a 24x7 environment and office-based role.

Aufgaben

• Calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR).
• Identify, capturing, and documenting denial reasons accurately.
• Update claim status, notes, and actions in the respective systems and databases.
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure.
• Meet productivity, quality, and compliance targets as defined by the process.
• Maintain confidentiality and always adhere to client and organizational policies.

Kenntnisse

Customer support

English communication

MS Office

Data entry

Attention to detail

24x7 availability

Tools

MS Office

Email systems

Jobbeschreibung

Looking for immediate Joiners Customer Support for AR Calling

international Voice

Its 6 Month Contract bass with capgmaini

candidates must have all the documents Like pay slips, bank statement and PF

Desired candidate profile

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
• Excellent verbal and written communication skills in English with strong comprehension abilities
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
• Ability to analyze information accurately and maintain attention to detail
• Willingness to work in a 24x7 environment
• Open to working from the office

Job Description

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
• Capable of identifying, capturing, and documenting denial reasons accurately
• Update claim status, notes, and actions in the respective systems and databases
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure
• Meet productivity, quality, and compliance targets as defined by the process
• Maintain confidentiality and always adhere to client and organizational policies.