AR Calling, Customer Support

Crown Solutions; Dadri, Kolkata District; On-site; INR 360,000 - 440,000; Full time

Job summary

Crown Solutions in India is seeking immediate joiners for a Customer Support role focused on US insurance claim analysis and AR follow-up. The position demands strong communication, accuracy, and the ability to coordinate with cross-functional teams in a fast-paced 24x7 environment.

Candidates should be comfortable with MS Office, data entry, and web-based tools, and must be willing to work from the office at our Dadri, Uttar Pradesh location. Prior call-center experience is preferred.

Qualifications

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams.
• Excellent verbal and written communication skills in English with strong comprehension abilities.
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities.
• Ability to analyze information accurately and maintain attention to detail.
• Willingness to work in a 24x7 environment.
• Open to working from the office.

Responsibilities

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR).
• Capable of identifying, capturing, and documenting denial reasons accurately.
• Update claim status, notes, and actions in the respective systems and databases.
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure.
• Meet productivity, quality, and compliance targets as defined by the process.
• Maintain confidentiality and always adhere to client and organizational policies.

Skills

Escalation handling

English communication

Attention to detail

Analytical thinking

24x7 support

Office-based

Tools

MS Office

Email systems

Web-based tools

Data entry

Job description

Looking immediate Joiners for Customer Support

2 To 3 Yrs Exp Ctc will be 4 LP

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
• Excellent verbal and written communication skills in English with strong comprehension abilities
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
• Ability to analyze information accurately and maintain attention to detail
• Willingness to work in a 24x7 environment
• Open to working from the office

Job Description

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
• Capable of identifying, capturing, and documenting denial reasons accurately
• Update claim status, notes, and actions in the respective systems and databases
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure
• Meet productivity, quality, and compliance targets as defined by the process
• Maintain confidentiality and always adhere to client and organizational policies.