Customer Support Representative | BPO

Talent Acquaintance; Dadri; On-site; INR 250,000 - 320,000; Full time

Job summary

Talent Acquaintance is seeking a chat support-focused professional to deliver outstanding customer service and resolve inquiries efficiently. You will use CRM tools to track interactions and collaborate with internal teams to enhance the customer experience.

This role emphasizes strong communication, quick problem-solving, and the ability to work in a fast-paced, team-driven environment to meet satisfaction targets.

Qualifications

• Experience in a customer-facing role, preferably chat/non-voice BPO.
• Excellent written and verbal communication, ability to articulate ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and multitask.
• Proficiency with CRM software and other support tools.
• Strong attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve issues professionally.
• Apply problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve issues and improve overall experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing

Communication skills

Problem-solving

CRM software experience

Attention to detail

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.