Customer Success Specialist - EMS

Zaggle; Bengaluru; On-site; USD 6,822 - 20,466; Full time

Job summary

An established industry player is seeking a dynamic professional with over 8 years of experience in cross-selling, particularly within banking products. This role involves analyzing data to identify opportunities, collaborating with sales and marketing teams, and developing strategies that drive revenue growth. The ideal candidate will possess strong analytical and communication skills, along with a proven track record in sales and customer relationship management. Join a fast-paced environment where your contributions will directly impact business growth and success.

Qualifications

• 8+ years of experience in cross-selling, preferably in banking products.
• Strong analytical and communication skills are essential.

Responsibilities

• Analyze data to identify cross-selling opportunities and develop strategies.
• Collaborate with sales and marketing teams to enhance cross-selling efforts.

Skills

Cross-selling

Sales

Marketing

Customer Relationship Management

Analytical Skills

Communication Skills

Leadership Skills

Education

Bachelor's Degree

MBA

Tools

CRM Systems

Job description

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About Us :

Zaggle is a B2B2C SaaS FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE: ZAGGLE) new age companies in India. We offer to corporates a unified software cum payments platform for the employee expense, benefits, rewards as well as their vendor payments and channel incentives. We are form factor agnostic and offer a variety of payments instruments including corporate credit cards, purchase cards, virtual cards, Prepaid cards, wearables etc., issued in partnership with leading banks like Kotak Mahindra Bank, ICICI Bank, Yes Bank, SBI Cards, IndusInd Bank amongst others.

Our platform solutions are sector-agnostic, and our network of corporate customers covers the BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure and Automobile industries, among others. Some of our well-known customers include TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group) and Greenply Industries to name a few.

Visit us at www.zaggle.in to know more about us!

Roles and Responsibilities

1. Analyze data to identify cross-selling opportunities and develop targeted strategies to increase revenue.
2. Collaborate with sales teams to understand customer needs and preferences, align cross-selling efforts with sales goals.
3. Work closely with marketing teams to develop campaigns and promotional materials that promote cross-selling initiatives.
4. Monitor and evaluate the performance of cross-selling campaigns, adjusting strategies as needed to optimize results.
5. Conduct market research to identify emerging trends and opportunities for cross-selling new products or services.
6. Develop and maintain relationships with key stakeholders across departments to ensure alignment and support for cross-selling initiatives.
7. Provide training and support to sales and customer service teams to effectively communicate cross-selling opportunities to customers.
8. Track and report on key performance indicators related to cross-selling efforts, including revenue growth, customer retention, and satisfaction metrics.
9. Stay informed about industry best practices and technologies related to cross-selling and customer relationship management.
10. Continuously seek ways to improve cross-selling processes and strategies to drive business growth.

Qualification:

Bachelors and / or MBA.

Must Have's

1. 8+ years of experience of cross selling (Preferred banking based product).
2. Proven experience in sales, marketing, or customer relationship management, with a focus on cross-selling initiatives.
3. Strong analytical skills with the ability to interpret data and make strategic recommendations.
4. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and departments.
5. Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
6. Knowledge of CRM systems and other tools for managing customer data and segmentation.
7. Familiarity with market research techniques and methodologies.
8. Ability to think creatively and innovatively to develop new cross-selling opportunities.
9. Results-oriented mindset with a track record of driving measurable business impact through cross-selling strategies.
10. Strong leadership skills with the ability to motivate and influence others towards common goals.

Personal Attributes:

1. Bold, ambitious & go-getter.
2. Analytical & Solutioning mindset and number driven.
3. Excellent networking and relationship-building skills.
4. Ability to work in a high-energy, fast-paced environment.
5. Can carve their own path.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Customer Service