Customer Success Specialist

LearnTube.ai

Mumbai Suburban

On-site

INR 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Cutting-edge technology

Collaborate with founders

Team culture that values every voice

Job summary

A leading education technology company seeks a Customer Success Specialist in Mumbai to enhance learner experiences. You'll manage the user lifecycle, engage with learners, and drive performance excellence. Candidates should have 2-4 years of experience in Customer Success, strong communication skills, and a problem-solving mindset. The role offers autonomy in a mission-driven culture focused on redefining education with cutting-edge AI.

Qualifications

2-4 years of Customer Success and/or Operational Strategy experience.
Proven ability to think in systems and processes.
Experience building SOPs and quality standards.
Strong ownership mindset.
Excellent written and spoken communication.
Familiarity with CRMs and support tools.

Responsibilities

Own the entire user lifecycle from onboarding to support.
Engage with learners via calls, chat, and email.
Meet and exceed key performance metrics.
Foster deep learner engagement and loyalty.
Support learners with career guidance.
Own performance metrics and build SOPs.

Skills

Customer Success

Communication skills

Problem-solving

Operational Strategy

Tools

CRMs

Excel

Support tools

Job description

Overview

As a Customer Success Specialist, you’ll be the driving force behind exceptional learner experiences - from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!

What You'll Do

Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post purchase support, ensuring a seamless and rewarding experience.
Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
Build Strong Relationships: Go beyond solving queries, foster deep learner engagement and loyalty by actively listening and responding to their needs.
Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.
Operational Excellence: Own performance metrics like CSAT, first response time, resolution speed, and ticket volume along with building internal SOPs for scalable, predictable learner support.

Qualifications

Must-Haves:

2-4 years of Customer Success and/or Operational Strategy experience
Proven ability to think in systems and processes, not just in one-off fixes
Experience building SOPs, quality standards, or scalable support mechanisms
Strong ownership mindset with the ability to self-manage and self-prioritize
Excellent communication (written + spoken) and problem-solving skills
Familiarity with CRMs, Excel/Sheets, dashboards, and support tools

Nice-to-Haves:

Experience in EdTech, career platforms, or skilling-focused ecosystems
Worked in a scale-up where LTV, user experience, and operational rigor co-exist
An eye for identifying learner friction and converting it into delight

About Us

At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback. Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

Meet the Founders

LearnTube was founded by Shr onit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

Why Work With Us

At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:

Cutting-Edge Technology: You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.
Autonomy and Ownership: Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.
Rapid Growth: Accelerate your career by working on impactful projects that pack three years of learning and growth into one.
Founder and Advisor Access: Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.
Team Culture: Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.
Mission-Driven Impact: Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.

Seniority level