Customer Success Associate

Unacademy; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Unacademy seeks a Customer Success Associate to be the primary contact for learners, ensuring exceptional experiences on our platform. You will build strong relationships, resolve queries, and collaborate with Product, Sales, Marketing, and Operations to optimize the customer journey.

The role emphasizes proactive learner engagement, retention strategies, and data-driven insights. English and Hindi communication skills are essential, with a fast-paced, target-driven environment.

Qualifications

• 1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management.
• Excellent verbal and written communication in English and Hindi.
• Strong problem-solving and stakeholder management.

Responsibilities

• Be the primary point of contact for learners and ensure an outstanding customer experience.
• Build strong relationships with customers by understanding their goals and helping them achieve success.
• Resolve customer queries, concerns, and escalations in a timely and empathetic manner.
• Collaborate with Product, Sales, Marketing, and Operations teams to improve the overall customer journey.
• Proactively engage with learners to drive product adoption and maximize value.
• Identify opportunities to improve customer retention, satisfaction, and engagement.
• Track customer feedback and provide actionable insights to internal stakeholders.
• Monitor key customer success metrics and contribute to business growth.
• 1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management
• Excellent verbal and written communication skills in English and Hindi
• Strong problem-solving and stakeholder management skills
• Customer-first mindset with the ability to build long-term relationships
• Comfortable working in a fast-paced, target-driven environment
• Proficient in Microsoft Excel/Google Sheets is an added advantage
• Be part of one of India\'s leading EdTech companies
• Work directly with cross-functional teams and contribute to business growth
• Gain hands-on exposure to customer success, operations, and business strategy
• High ownership, continuous learning, and excellent career growth opportunities

Skills

Customer Success

Customer Support

Client Servicing

Customer Experience

Relationship Management

Tools

Microsoft Excel

Google Sheets

Job description

We're Hiring: Customer Success Associate | Unacademy

At Unacademy, we're on a mission to make quality education accessible to millions of learners. We're looking for a Customer Success Associate who is passionate about building relationships, solving problems, and ensuring every learner has an exceptional experience with our platform.

If you enjoy interacting with people, thrive in a fast-paced environment, and love creating meaningful customer experiences, we'd love to hear from you!

What You'll Do

• Be the primary point of contact for learners and ensure an outstanding customer experience.
• Build strong relationships with customers by understanding their goals and helping them achieve success.
• Resolve customer queries, concerns, and escalations in a timely and empathetic manner.
• Collaborate with Product, Sales, Marketing, and Operations teams to improve the overall customer journey.
• Proactively engage with learners to drive product adoption and maximize value.
• Identify opportunities to improve customer retention, satisfaction, and engagement.
• Track customer feedback and provide actionable insights to internal stakeholders.
• Monitor key customer success metrics and contribute to business growth.
• 1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem‑solving and stakeholder management skills.
• Customer‑first mindset with the ability to build long‑term relationships.
• Comfortable working in a fast‑paced, target‑driven environment.
• Proficient in Microsoft Excel/Google Sheets is an added advantage.
• Be part of one of India's leading EdTech companies.
• Work directly with cross-functional teams and contribute to business growth.
• Gain hands‑on exposure to customer success, operations, and business strategy.
• High ownership, continuous learning, and excellent career growth opportunities.

If you know someone who would be a great fit, feel free to tag them or share this opportunity.

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