Customer Success Manager

ProManage biz; Dadri; Vor Ort; INR 1.200.000 - 2.000.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Career Acceleration

Learning & Development

Zusammenfassung

ProManage biz in India is seeking an experienced Customer Success professional to own the end-to-end customer lifecycle, from onboarding to expansion across enterprise accounts. You will drive implementation plans, timelines, risks, and deliverables while building trusted relationships with senior stakeholders.

You will run QBRs, health checks, product demos, and customer training, ensuring renewals and growth opportunities are realized.

Qualifikationen

• Bachelor's degree required in a relevant field.
• 5+ years in Customer Success, Project Management, Account Management, or related roles.
• Strong stakeholder management and communication skills.
• Ability to manage multiple accounts and projects without dropping the ball.

Aufgaben

• Drive end-to-end customer lifecycle onboarding, implementation, engagement, retention, renewals, and expansion.
• Lead customer implementation projects: plans, timelines, risks, and deliverables.
• Build senior-level relationships with key customer stakeholders as the primary contact.
• Run QBRs, health checks, product demos, training, and strategic reviews.
• Track customer health, usage, renewals, and growth opportunities.
• Spot and drive upsell and cross-sell opportunities aligned to customer goals.
• Partner with Product, Sales, Marketing, Support, Engineering, and Implementation teams.
• Convert feedback into actionable product/process improvements.
• Keep CRM records and engagement history up-to-date.

Kenntnisse

Customer Success

Project Management

Account Management

Digital Marketing

Stakeholder Management

Communication

Problem Solving

Ausbildung

Bachelor's degree in BE/B.Tech / CS / IT / Business Admin / Marketing

MBA is a strong plus

Tools

CRM tools

Project management tools

Jobbeschreibung

What You'll Own

• Drive the end-to-end customer lifecycle onboarding, implementation, engagement, retention, renewals, and expansion.
• Lead customer implementation projects: plans, timelines, milestones, risks, and deliverables.
• Build trusted, senior-level relationships with key customer stakeholders as their primary point of contact.
• Run QBRs, health checks, product demos, customer training, and strategic account reviews.
• Track customer health, usage metrics, renewals, and growth opportunities.
• Spot and drive upsell and cross-sell opportunities aligned to customer goals.
• Partner closely with Product, Sales, and Marketing, Support, Engineering, and Implementation teams.
• Turn customer feedback and business requirements into actionable product and process recommendations.
• Keep CRM records, project documentation, and engagement history sharp and current.
• Get ahead of issues and resolve them fast, so every customer experience stays excellent.
• Drive organic Google Business Profile (GMB) optimization for customer locations, including profile accuracy, categories, services, photos, updates, and local visibility.
• Coordinate organic SEO activities, including on-page optimization, local keyword targeting, website content recommendations, and technical SEO follow-ups with internal teams.
• Monitor organic performance metrics such as Google Business Profile visibility and engagement, local search rankings, organic traffic, and leads; recommend actions to improve results.
• Explain SEO and Google Business Profile best practices to customers, communicate progress and insights, and agree on practical action plans during regular reviews.

What You Bring

• Bachelor's degree in B.E./B.Tech, Computer Science, IT, Business Administration, Marketing, or a related field.
• 5+ years in Customer Success, Project Management, Account Management, Client Success, Digital Marketing, or another customer-facing role.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
• A track record of juggling multiple customer accounts and projects at once, without dropping the ball.
• Comfort working cross-functionally with Product and other internal teams.

Nice to Have

• B.E./B.Tech preferred; an MBA (Marketing, Sales, Operations, Business Analytics, or General Management) is a strong plus.
• Experience in B2B SaaS, MarTech, AdTech, Customer Experience, or Digital Marketing organizations.
• Working knowledge of SEO, SEM, Google Business Profile, Social Media Marketing, or Online Advertising.
• Hands-on experience with project management tools.
• Hindi proficiency and relevant Customer Success / Project Management / SaaS certifications.
• Practical understanding of organic SEO and local SEO, including Google Business Profile (GMB) optimization.
• Ability to interpret SEO/GMB reports and coordinate improvements with digital marketing, content, and technical teams.

Why You'll Love Working Here

We back our Customer Success team the same way we ask them to back our customers — with real investment, not just good intentions.

Performance Incentives

Attractive variable pay tied to renewals, upsells, and account growth — your impact shows up directly in your paycheck.

Health Insurance

Comprehensive medical insurance for you and your family, plus access to wellness and Employee Assistance Programs.

Career Acceleration

Clear growth paths into Senior CSM, Team Lead, and Account Director roles, backed by regular skill-building support.

Learning & Development

Sponsored certifications in Customer Success, SaaS, and Project Management, plus internal L&D and mentorship.

Recognition Programs

Spot awards and top-performer recognition that celebrate the wins keeping our enterprise customers thriving.

Flexible Work Culture

A supportive, outcome-focused culture with flexibility built around how your customers and projects actually run.

Enterprise Exposure

Work directly with 120+ leading enterprise brands and build a network that shapes your career for years.

Team Culture

A collaborative, high-energy Customer Success team that celebrates wins together and has each other's backs.

Ready to Own Customer Success at Scale?

Join one of India's leading Hyper local AI SaaS platforms, work alongside enterprise customers, put AI and Digital Marketing technology to work every day, and grow your career while making a measurable difference to customer success and business growth.