Customer Success Manager

Neemtree Internet; Pune District, Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Neemtree Internet in Pune, India, is hiring a Customer Success/Account Manager for a B2B SaaS setup to manage US-based clinics. You will own renewals and upsell motions, track metrics, and maintain strong relationships with executives. The role requires English proficiency and comfortable working 3:00 PM–12:00 AM IST.

Candidates with experience handling US customers, a data-driven mindset, and a history of renewals will thrive in a fast-growing environment.

Qualifications

• 3 to 6 years in Customer Success, Account Management, or inside sales at a B2B SaaS company.
• Track record of owning renewals and/or upsell motions – with numbers to show for it (NRR, renewal rate, expansion ARR).
• Experience managing US-based customers in a direct, voice/video-first engagement model.
• Excellent spoken and written English – able to independently run business conversations with US clinic owners and executives.
• Comfortable working a fixed 3:00 PM – 12:00 AM IST shift (aligns with US EST 9:30 AM – 6:30 PM).
• Data-driven working style: you pull your own reports, spot trends, and act before being asked.

Skills

CS/AM/Inside sales

Renewals/Upsell

US customers

English fluency

IST evening shift

Data-driven

Job description

Must-Have

• 3 to 6 years in Customer Success, Account Management, or inside sales at a B2B SaaS company
• Track record of owning renewals and/or upsell motions – with numbers to show for it (NRR, renewal rate, expansion ARR)
• Experience managing US-based customers in a direct, voice/video-first engagement model
• Excellent spoken and written English – able to independently run business conversations with US clinic owners and executives
• Comfortable working a fixed 3:00 PM – 12:00 AM IST shift (aligns with US EST 9:30 AM – 6:30 PM)
• Data-driven working style: you pull your own reports, spot trends, and act before being asked

Strong Preference ( not mandatory )

• Experience with healthcare SaaS, EMR/EHR, practice management, or revenue cycle management (RCM) software
• Familiarity with CS platforms such as Gainsight, ChurnZero, Totango, or Planhat
• CRM hygiene discipline – Salesforce or HubSpot experience
• Prior experience in a startup or high-growth environment where playbooks were built, not inherited