Customer Success Representative - English Language

izmo ltd; Bengaluru South; On-site; INR 350,000 - 550,000; Full time

Job summary

izmo ltd is seeking a Customer Success Representative (English language) to provide day-to-day support to website clients from JP Nagar, Bangalore. You will act as the primary contact, coordinating with internal teams to deliver digital campaigns and website updates.

The ideal candidate has 2–5 years of experience, excellent English communication, and a proactive, customer-oriented mindset. This office-based role runs Mon-Fri with specific morning-day timing.

Qualifications

• Bachelor's degree or equivalent.
• Fluent in English, written and spoken.
• Knowledge of SEO, digital marketing, or website management is a plus.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities.
• Self-motivated and customer-oriented.
• Willing to learn new technologies and processes.

Responsibilities

• Provide day-to-day support to website clients by resolving queries and ensuring satisfaction.
• Proactively engage with customers to finalize banners, campaigns, content updates, and other digital initiatives.
• Coordinate with internal delivery, design, and technical teams to deploy digital assets on time.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Monitor ongoing activities to ensure deliverables are completed within timelines.
• Maintain accurate records of customer interactions, requests, and project updates.

Skills

Customer service

Communication

Multitasking

Organization

English fluency

Cross-functional collaboration

Problem-solving

Willingness to learn

MS Office/Google Workspace

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Customer Success Representative - English Language

Location: JP Nagar, Bangalore

Experience: 2 to 5 years

Work Mode: Work From Office (Mon-Fri)

Work Timing: 6:30 AM to 3:30 PM IST

Role Overview

We are looking for a customer-focused and proactive Customer Success Representative (English Language) to support our based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates.

Key Responsibilities

• Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction.
• Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives.
• Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Monitor ongoing activities to ensure deliverables are completed within agreed timelines.
• Maintain accurate records of customer interactions, requests, and project updates.

Qualifications & Experience

• Bachelor's degree or an equivalent qualification.
• Fluent in English written and spoken) with strong communication.
• Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously.
• Self-motivated, customer-oriented, and willing to learn new technologies and business processes.

Preferred Skills

• Customer-centric mindset with excellent problem-solving abilities.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace.