Customer Service Representative

NLB Services; Maharashtra; On-site; INR 266,000 - 359,000; Full time

Job summary

NLB Services invites applications for the role of Customer Service Representative in our Bangalore, Pune, and Mumbai locations. Fresh graduates with excellent communication skills and a customer-first mindset are encouraged to apply to begin a rewarding career in support services.

You will handle inbound calls, emails, and chats, log cases, and follow processes to ensure timely resolutions, quality data, and high customer satisfaction while adhering to security and GDPR guidelines.

Qualifications

• Ability to use customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
• Good technical aptitude with the ability to learn quickly.
• Excellent verbal and written communication skills.

Responsibilities

• Receive inbound calls, emails, and chats and ensure that cases and interactions are logged correctly in the required tool.
• Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.
• Walk customers through/provide navigational support on the self-service portal.
• Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.
• Place outbound calls to customers when required, in line with client/company guidelines.
• Work productively while maintaining exceptional call and data quality standards in line with targets.
• Contribute to the team through open and regular communication with peers and supervisors.
• Adhere to all company and departmental policies and procedures (personnel and operational).
• Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.
• Maintain regular and punctual attendance in line with company policies and procedures.
• Minimize customer complaints and escalations by providing exceptional service and call control.

Skills

ServiceNow

ERP systems

Microsoft Office

Internet Explorer

Verbal and written communication

Education

Graduate

Job description

We're Hiring: Customer Service Representative

We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.

If you're a graduate with excellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!

Overall Purpose of the Job

• Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
• Strive to achieve SLA targets and business outcome indicators defined by the client.

Job Responsibilities / Authorities

• Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool.
• Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.
• Walk customers through/provide navigational support on the self-service portal.
• Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.
• Place outbound calls to customers when required, in line with client/company guidelines.
• Work productively while maintaining exceptional call and data quality standards in line with targets.
• Contribute to the team through open and regular communication with peers and supervisors.
• Adhere to all company and departmental policies and procedures (personnel and operational).
• Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.
• Maintain regular and punctual attendance in line with company policies and procedures.
• Minimize customer complaints and escalations by providing exceptional service and call control.

Knowledge & Skill Requirement

• Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
• Good technical aptitude with the ability to learn quickly.
• Excellent verbal and written communication skills.

Experience Required

• Experience: Freshers

Job Location

• Bangalore, Pune, and Mumbai

Qualification

• Graduate

Monthly CTC

• ₹28,000 CTC

Notice Period

• Immediate