Customer Success Account Manager

Deep Cognition; Bengaluru; Remote; INR 900,000 - 1,200,000; Full time

Job summary

Deep Cognition in Bengaluru is seeking a proactive Customer Success Account Manager to manage and grow relationships with US-based clients. You will drive product adoption, support retention, and coordinate with Product, Engineering, Sales, and Support to deliver solutions.

The role requires excellent communication, stakeholder management, and the ability to work across time zones. Remote, full-time position with flexible hours based on client needs.

Qualifications

• 2-5 years of experience in Customer Success/Account Management or similar.
• Experience managing international clients, especially US customers.
• Experience in a B2B SaaS/enterprise environment is preferred.

Responsibilities

• Build and maintain strong, long-term relationships with US-based clients.
• Be the primary point of contact and ensure a seamless customer experience.
• Lead onboarding and drive product adoption and utilization.
• Conduct regular account reviews and business discussions with clients.
• Understand client objectives and provide customer-focused solutions.
• Monitor account health and mitigate risks related to satisfaction, engagement or churn.
• Coordinate with Product, Engineering, Sales and Support to deliver client requirements.
• Drive retention, renewals, and long-term account growth.
• Identify opportunities for upselling and cross-selling based on client needs.
• Prepare and present customer success plans and business reviews.
• Gather feedback and share insights for continuous improvement.

Skills

2-5 years experience

US client experience

B2B SaaS environment

Communication skills

Stakeholder management

Problem-solving

Account management

Tools

CRM platforms

Job description

Working Hours: 5.00 PM to 2.00 AM IST (Flexible based on client and business requirements)

Client Base: Primarily US

About the Role

We are looking for a proactive and customer-focused Customer Success Account Manager to manage and grow relationships with our clients, primarily based in the United States . The ideal candidate will be responsible for ensuring customer satisfaction, driving product adoption, managing client relationships, and supporting customer retention and growth.

This role requires excellent communication and stakeholder management skills, along with the ability to work effectively with international clients across different time zones.

Key Responsibilities

• Manage and build strong, long-term relationships with the assigned US .
• Act as the primary point of contact for customers and ensure a seamless customer experience.
• Lead customer onboarding and ensure successful adoption and utilization of products or services.
• Conduct regular client check-ins, account reviews, and business discussions.
• Understand customer business objectives, challenges, and requirements and provide appropriate solutions.
• Proactively monitor account health and identify potential risks related to customer satisfaction, engagement, or churn.
• Manage customer concerns and escalations and coordinate with internal teams to ensure timely resolution.
• Work closely with Product, Engineering, Sales, and Support teams to address client requirements and deliver solutions.
• Drive customer retention, renewals, and long-term account growth.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Prepare and present customer success plans, reports, and business reviews.
• Gather client feedback and share insights with internal stakeholders to support continuous improvement.
• Maintain accurate records of customer interactions, account updates, and activities in CRM systems.

Required Skills & Qualifications

• 2-5 years of experience in Customer Success, Account Management, Client Relationship Management, or a similar customer-facing role.
• Experience managing international clients, particularly US customers , is highly preferred.
• Experience working in a B2B, SaaS, technology, or enterprise environment is preferred.
• Excellent verbal and written communication skills with the ability to confidently interact with senior stakeholders.
• Strong customer relationship and stakeholder management skills.
• Ability to understand business requirements and provide customer-focused solutions.
• Strong problem-solving, negotiation, and conflict-resolution skills.
• Ability to manage multiple accounts and priorities independently.
• Experience with CRM platforms and customer success tools is preferred.
• Highly organized, proactive, and comfortable working in a remote, fast-paced environment.
• Flexibility to adjust working hours occasionally based on client meetings and business requirements.