Customer Success Manager(Key Account Manager)

Talent Hired-the Job Store; Mumbai; On-site; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Fixed + variable pay (80% fixed, 20%/%

Monthly wellness leave

Exposure to CXO-level clients

Job summary

Taggd, a leading RPO and talent solutions company in India, seeks a Customer Success Manager to own and grow a portfolio of enterprise accounts in the region. You will partner with senior HR and business leaders to drive renewals, upsell and cross-sell against an annual regional target.

You will manage key client relationships, lead QBRs, ensure high retention, handle escalations, and collaborate with cross-functional teams for on-time SLA delivery. Travel locally and beyond is expected.

Qualifications

• 8+ years in Account Management, Client Success or Business Development.
• Experience in the Recruitment Industry (Search / Staffing / RPO) or BFSI is required.
• Must have personally owned an annual revenue target of 1 Crore or more.
• Proven track record in account growth, contract renewals, upselling, cross‑selling and revenue retention.
• Strong commercial acumen: pricing, rate-card defence, contract structuring and margin management.
• Excellent stakeholder management with senior HR and business leaders.
• Stable career history, with at least 2 years in each previous organisation.
• Willingness to travel locally and outstation.
• Education: BE / B.Tech or MBA from a recognised institution.

Responsibilities

• Take direct commercial ownership of regional accounts and deliver the annual target of 2 Crores.
• Identify expansion opportunities within existing clients and convert them into upsell and cross‑selling across Taggd’s service lines.
• Build an account plan for each key client, covering stakeholders, services in use and growth opportunities.
• Build consultative relationships with CHROs, TA Heads and Business Unit Leaders across complex, multi‑stakeholder organisations.
• Lead Quarterly Business Reviews (QBRs), track client health indicators and act early on account risk, targeting 100% retention.
• Resolve escalations such as delayed deliveries or SLA mismatches, and restore service health quickly.
• Lead rate-card discussions, scope expansions and contract negotiations with client Procurement and HR leadership.
• Work with internal Talent Acquisition and delivery operations teams to track SLA fulfilment, candidate pipelines and turnaround times.
• Partner with Sales and BD teams on client onboarding and hand-offs.
• Travel for client governance and senior stakeholder meetings.

Skills

Account Management

Client Success

Business Development

Revenue Growth

Stakeholder Management

Education

BE / B.Tech or MBA

Job description

Taggd is Hiring Customer Success Manager (Key Account Manager)

Location: Mumbai
Experience: 8+ years
Employment Type: Full Time, Permanent
Reporting To: AVP – Operations

Job Summary

Taggd, one of India’s leading RPO and talent solutions companies, is hiring a Customer Success Manager to own and grow a portfolio of enterprise RPO accounts in the region. You will be the trusted partner to senior HR and business leaders, and drive account growth through renewals, upselling and cross-selling against an annual regional target.

Roles and Responsibilities

• Take direct commercial ownership of regional accounts and deliver the annual target of 2 Crores.
• Identify expansion opportunities within existing clients and convert them into upsell and cross‑selling across Taggd’s service lines.
• Build an account plan for each key client, covering stakeholders, services in use and growth opportunities.
• Build consultative relationships with CHROs, TA Heads and Business Unit Leaders across complex, multi‑stakeholder organisations.
• Lead Quarterly Business Reviews (QBRs), track client health indicators and act early on account risk, targeting 100% retention.
• Resolve escalations such as delayed deliveries or SLA mismatches, and restore service health quickly.
• Lead rate-card discussions, scope expansions and contract negotiations with client Procurement and HR leadership.
• Work with internal Talent Acquisition and delivery operations teams to track SLA fulfilment, candidate pipelines and turnaround times.
• Partner with Sales and BD teams on client onboarding and hand-offs.
• Travel within and outside the city for client governance and senior stakeholder meetings.

Preferred Candidate Profile

• 8+ years in Account Management, Client Success or Business Development.
• Experience in the Recruitment Industry (Search / Staffing / RPO) or BFSI is required.
• Must have personally owned an annual revenue target of 1 Crore or more.
• Proven track record in account growth, contract renewals, upselling, cross‑selling and revenue retention.
• Strong commercial acumen: pricing, rate-card defence, contract structuring and margin management.
• Excellent stakeholder management with senior HR and business leaders.
• Stable career history, with at least 2 years in each previous organisation.
• Willingness to travel locally and outstation.
• Education: Full-time BE / B.Tech or MBA from a recognised institution.

Perks and Benefits

• Attractive fixed + variable pay (80% fixed, 20% variable linked to quarterly performance)
• Monthly wellness leave
• Direct exposure to CXO-level clients and strong career growth in a fast‑growing company

About Taggd

Taggd is a digital recruitment platform that provides Ready‑to‑Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has fulfilled talent mandates for 100+ clients and half a million jobs across 14+ sectors, with a vision to fulfil 1 million jobs by 2030.