Customer Success Manager

Taggd; Maharashtra; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Taggd is seeking an experienced Account Leader in Maharashtra, India, to own strategic client relationships and drive revenue growth across recruitment and related service lines. You will manage key accounts, collaborate with Sales/BD, and ensure delivery against SLA while expanding opportunities within existing portfolios.

Requires 8+ years in account management or business development, with direct experience in recruitment or BFSI.

Qualifications

• 8+ years in Account Management, Client Servicing or Business Development.
• Direct experience in Recruitment Industry or BFSI required.
• Proven track record of account mining and upselling against revenue targets.
• Ability to engage HR leaders and business heads with a professional presence.
• Experience across Sales, BD and Talent Acquisition mandates.

Responsibilities

• Identify expansion opportunities within existing client portfolios and convert them into upsell/cross-sell.
• Build account plans for key clients covering stakeholders and growth opportunities.
• Deliver region revenue targets through portfolio retention and expansion.
• Act as primary strategic relationship owner for client stakeholders and HR heads.
• Coordinate with Talent Acquisition to track requisitions and delivery against SLA.
• Collaborate with Sales/BD on onboarding and seamless hand-offs to drive growth.
• Conduct governance reviews and resolve escalations to maintain service health.

Skills

Account Management

Client Servicing

Business Development

Recruitment Industry

Stakeholder Management

Client Relations

Education

BE/B.Tech or MBA

Job description

Key Responsibilities

Account Mining and Upselling

• Identify expansion opportunities within existing client portfolios and convert them into upsell and cross-sell across Taggd’s recruitment and related service lines
• Build an account plan for each key client covering stakeholders, service lines in use and growth opportunities
• Deliver the region’s annual revenue target through portfolio retention and account expansion

Client Relationship Management

• Act as the primary strategic relationship owner for client stakeholders, HR leaders and business unit heads
• Keep client satisfaction high and secure long-term retention and renewal

Talent Acquisition Coordination

• Work closely with the internal Talent Acquisition and delivery operations teams to track open requisitions and delivery against agreed turnaround times
• Address fulfilment bottlenecks promptly, before they affect SLA or client confidence

Sales and Business Development Alignment

• Collaborate with Sales and BD teams during client onboarding and hand-offs to ensure seamless operational continuity
• Work with Sales and BD to drive organic growth across the account portfolio

Governance and Escalation Management

• Conduct regular governance reviews with clients to track engagement health
• Resolve operational escalations, such as delayed deliveries or SLA mismatches, and restore service health quickly
• Secure long-term partnership continuity across the portfolio

What We're Looking For

• 8+ years in Account Management, Client Servicing or Business Development
• Direct experience in the Recruitment Industry or a BFSI (Banking, Financial Services and Insurance) environment (mandatory requirement)
• Proven record of account mining, upselling and cross-selling against an annual revenue target
• Ability to build and manage relationships with HR leaders and business unit heads, with a professional client presence
• Experience handling Sales, BD and Talent Acquisition mandates across functions
• Understanding of Talent Acquisition workflows, account servicing methods and client delivery lifecycles
• Strong communication with executive clarity, and quick responsiveness to clients
• Career stability, with at least 2 years of continuous tenure in each previous organisation
• Full-time BE / B.Tech or MBA graduate

What Success Looks Like (Top KPIs)

• Revenue Target: ₹2 Crores annually (100% of target)
• Account Growth: upsell and cross-sell as per the agreed annual plan
• Client Retention: 100% of key accounts retained
• Client CSAT: 4/5 or higher, quarterly
• Delivery Against TAT: 90% of closures within SLA
• Governance Cadence: 100% of agreed client reviews held on schedule