Customer Success Manager I

Sincro; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

DealerOn is seeking a detail-oriented VCSM Executive to analyze website performance and align content with monthly marketing themes. You will craft data-driven strategies to improve engagement and conversions while understanding CMS platforms and web structure.

The role requires analytical thinking, content planning, and basic HTML/CSS knowledge. You will monitor metrics, generate monthly insights, and report findings through our CMS or decks.

Qualifications

• Familiarity with Google Analytics and website performance metrics.
• Ability to derive insights and build monthly strategies from data.
• Basic knowledge of HTML, CSS, and website structure.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder coordination abilities.
• Attention to detail and ability to manage multiple dealer accounts.

Responsibilities

• Analyze dealer website performance based on monthly themes and campaigns.
• Create monthly website strategy plans from website data, user behavior, and trends.
• Identify opportunities to improve lead generation, engagement and conversions.
• Review website pages and suggest UX improvements for user journeys.
• Monitor and interpret basic Google Analytics data (traffic, bounce rate, user flow).
• Provide actionable recommendations based on analytics insights.
• Ensure basic SEO practices (meta tags, page structure, indexing basics) if needed.
• Prepare monthly reports through CMS or decks.

Skills

Google Analytics

Insights from data

HTML/CSS basics

Analytical thinking

Communication

Stakeholder coordination

Attention to detail

Multi-account management

Job description

About DealerOn

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it s all due to the talented and diverse team we ve been lucky enough to assemble.

VCSM (Virtual Customer Success Manager)

Job Overview:

We are looking for a detail-oriented VCSM Executive responsible for analyzing website performance, aligning content with monthly marketing themes, and creating data-driven strategies to improve engagement and conversions. The role requires a mix of analytical thinking, content planning, and basic technical understanding of websites and CMS platforms.

Key Responsibilities:

• Analyze dealer website performance based on monthly marketing themes and campaigns
• Create monthly website strategy plans based on insights from website data, user behavior, and performance trends
• Identify opportunities to improve lead generation, engagement, and conversion rates
• Review website pages and suggest improvements to enhance user experience and journey
• Monitor and interpret basic Google Analytics data (traffic, bounce rate, user flow, etc.)
• Provide actionable recommendations based on analytics insights
• Ensure basic SEO best practices are followed (meta tags, page structure, indexing basics) if needed
• Monthly reporting through our internal CMS or through decks

Required Skills Qualifications:

• Understanding of Google Analytics and website performance metrics
• Ability to derive insights and build monthly strategies from data
• Basic knowledge of HTML, CSS, and website structure
• Strong analytical and problem-solving skills
• Good communication and stakeholder coordination abilities
• Attention to detail and ability to manage multiple dealer accounts

Preferred Qualifications:

• Experience in website digital marketing
• Basic knowledge of SEO and analytics
• Exposure to automotive/dealer websites (added advantage)