Systems and Process Manager

Maruti Suzuki India Ltd.; Indore; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading automobile manufacturer is seeking an experienced professional to enhance customer sales satisfaction by implementing standardized sales operations across dealerships. The ideal candidate will have an MBA/BE and 3-6 years of experience in field or dealer sales management, preferably in the automobile industry. Skills in innovative thinking, customer obsession, and financial understanding are essential.

Qualifications

• 3–6 years in Field Sales or Dealer Sales Process Management.
• Preferably from the Automobile industry.
• Strong understanding of Scorecard monitoring and performance excellence.

Responsibilities

• Enhance Customer Sales Satisfaction by implementing standardized sales operations across dealerships.
• Monitor and manage Dealer Financial Health to ensure long-term viability and profitability.
• Drive Dealer Business Performance using the Balanced Scorecard methodology.

Skills

Innovative & Creative Thinking

Customer Obsession

Analytical Skills

Effective Communication

Education

MBA / BE

Tools

MS Office (Excel, PowerPoint)

Job description

Overview

Enhance Customer Sales Satisfaction by implementing standardized sales operations across dealerships

Monitor and manage Dealer Financial Health to ensure long-term viability and profitability

Drive Dealer Business Performance using the Balanced Scorecard methodology

Improve the quality of sales processes and dealer systems for operational excellence.

Skills & Knowledge

Qualifications

• MBA / BE (preferably both)

Work Experience

• 3–6 years in Field Sales or Dealer Sales Process Management
• Preferably from the Automobile industry

Domain Expertise

• Strong understanding of: Scorecard monitoring and performance excellence
• Customer experience and touchpoint optimization
• Customer Delight Index and Satisfaction Index metrics

Behavioral Competencies

• Innovative & Creative Thinking: Ability to challenge norms and propose fresh solutions
• Customer Obsession: Prioritize customer needs in every decision
• Analytical Skills: Data-driven mindset with strong problem-solving capabilities
• Effective Communication: Clear, persuasive, and collaborative communicator

Technical Competencies

• Hands-on experience with New Car Sales Processes
• Solid understanding of Financials (P&L) and dealership economics
• Exposure to Channel Management and dealer engagement strategies
• Proficient in MS Office, especially Excel and PowerPoint
• Deep knowledge of Dealer Sales Processes and operational workflows