Customer Success Manager B2B SaaS
Welspun World
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Job summary
Welspun Transformation Services Limited is seeking a Customer Success Manager – B2B SaaS to bridge sales and delivery, ensuring value realization for global clients.
You will own onboarding, drive strategic customer success plans, and collaborate with sales and product teams to ensure renewal and expansion opportunities across diverse markets.
Qualifications
- Bachelor's degree in a relevant field (Engineering or Business Management).
- 5+ years of experience in B2B SaaS customer success or related roles.
- Excellent English communication and client-facing skills.
Responsibilities
- Lead presales solutioning with tailored product demos.
- Own onboarding of new customers and ensure seamless SaaS integration.
- Drive customer success outcomes with strategic plans aligned to client goals.
- Oversee renewals and identify opportunities for contract extensions.
- Identify and pursue expansion opportunities within existing accounts.
- Maintain proactive communication and collect client feedback for platform improvements.
- Collaborate with Sales and Product teams for unified customer strategy.
- Adapt strategies for diverse global clients and cultures.
Skills
Education
Job description
Customer Success Manager – B2B SaaS
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.
Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.
Own pre-sales solutioning and post-sale customer success outcomes for B2B SaaS customers, ensuring value realization and retention.
Bridge sales and delivery by supporting solutioning and driving post-sale outcomes.
- Lead presales solutioning efforts by conducting detailed product demonstrations tailored to the specific needs of potential clients
- Manage the onboarding process for new customers ensuring a seamless transition and integration of our SaaS solutions into their existing systems
- Drive customer success outcomes by developing and executing strategic plans that align with client goals and objectives
- Oversee the renewal process working closely with clients to ensure continued satisfaction and identifying opportunities for contract extensions
- Identify and pursue expansion opportunities within existing accounts leveraging your business acumen to propose additional solutions that meet evolving client needs
- Maintain strong proactive communication with clients to address any issues gather feedback and ensure their ongoing success with our platform
- Collaborate with internal teams including sales and product development to ensure a cohesive approach to customer success and solution delivery
- Utilize your global mindset to adapt strategies and solutions to diverse cultural and business environments enhancing client relationships worldwide
Welspun Transformation Services Limited
Shared Services
Sales,Product,Customers
5 - 15 Years
B2B SaaS
Bachelor
- Engineering
- Business Management
ENGLISH
Cs / Presales Certifications
- Customer-Centric
- Problem solving
- Ownership
- Business & Commercial acumen
- Entrepreneurship
- Global Mind-set
- People Excellence
- Solution Consulting
- Customer Success
- SaaS Retention
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