Customer Success Manager

Edwisely; Thanjavur; On-site; INR 600,000 - 900,000; Full time

Job summary

Edwisely in Tamil Nadu, India, invites a dynamic professional to join our education-tech team as a Client Success/Relations lead. You will build strong relationships with colleges, faculty and management, analyze data to improve experiences, and contribute to industry knowledge.

You will develop training materials, publish white papers, refine onboarding, and help scale customer success initiatives across campuses, with willingness to travel as needed.

Qualifications

• Proven experience in people management.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• A genuine passion for the education sector and a desire to enact change.
• Excellent presentation skills.
• Flexibility to travel as needed.

Responsibilities

• Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded.
• Analyze customer data to enhance experiences and drive business growth.
• Research and publish insightful white papers that contribute to industry knowledge.
• Develop training materials and conduct product demonstrations to empower clients.
• Develop and document high-level strategies for accomplishing specific project objectives.
• Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives.

Skills

Relationship building

Analytical thinking

Communication skills

Presentation skills

People management

Travel readiness

Education

B.Tech/B.E.

M.Tech

BA/MA

MBA

BBA

Job description

Key Responsibilities:

• Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded.
• Analyze customer data to enhance experiences and drive business growth.
• Research and publish insightful white papers that contribute to industry knowledge.
• Develop training materials and conduct product demonstrations to empower clients.
• Develop and document high-level strategies for accomplishing specific project objectives.
• Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives.

Desired Candidate Profile:

• Proven experience in people management.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• A genuine passion for the education sector and a desire to enact change.
• Excellent presentation skills.
• Flexibility to travel as needed.

Education Qualification:

B.Tech/M.Tech/BA/MA/MBA/BBA

Why Join Us?

Join us on our mission to transform higher education colleges into vibrant, AI-driven learning campuses. Become a part of our dynamic team, where innovation, collaboration, and a steadfast commitment to enhancing education are at the core of everything we do. If youre ready to make a meaningful difference, we'd love to connect with you!