Customer Success Associate

Unacademy; Bengaluru; On-site; INR 420,000 - 620,000; Full time

Job summary

Unacademy is hiring a Customer Success Associate in Bengaluru to be the primary liaison for learners, driving exceptional experiences and long-term relationships. You will collaborate across Product, Sales, Marketing, and Operations to enhance the customer journey and adoption of the platform.

The role requires 1–3 years in customer success or related fields and strong English/Hindi communication skills. Join a leading EdTech company focused on learner success and growth.

Qualifications

• 1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management.
• Excellent verbal and written communication skills in English and Hindi.
• Proactive problem solving and ability to manage multiple stakeholders.

Responsibilities

• Be the primary point of contact for learners and ensure an outstanding customer experience.
• Build strong relationships with customers by understanding goals and helping them achieve success.
• Resolve customer queries, concerns, and escalations in a timely and empathetic manner.
• Collaborate with Product, Sales, Marketing, and Operations to improve the customer journey.
• Drive product adoption and maximize value through proactive engagement.
• Identify opportunities to improve retention, satisfaction, and engagement.
• Track customer feedback and provide actionable insights to internal stakeholders.
• Monitor customer success metrics and contribute to business growth.
• Be part of one of India's leading EdTech companies.

Skills

Customer Success

Relationship Management

Stakeholder Management

English & Hindi communication

Tools

Excel

Google Sheets

Job description

We're Hiring: Customer Success Associate | Unacademy

At Unacademy, we're on a mission to make quality education accessible to millions of learners. We're looking for a Customer Success Associate who is passionate about building relationships, solving problems, and ensuring every learner has an exceptional experience with our platform.

If you enjoy interacting with people, thrive in a fast-paced environment, and love creating meaningful customer experiences, we'd love to hear from you!

What You'll Do

• Be the primary point of contact for learners and ensure an outstanding customer experience.
• Build strong relationships with customers by understanding their goals and helping them achieve success.
• Resolve customer queries, concerns, and escalations in a timely and empathetic manner.
• Collaborate with Product, Sales, Marketing, and Operations teams to improve the overall customer journey.
• Proactively engage with learners to drive product adoption and maximize value.
• Identify opportunities to improve customer retention, satisfaction, and engagement.
• Track customer feedback and provide actionable insights to internal stakeholders.
• Monitor key customer success metrics and contribute to business growth.
• 1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and stakeholder management skills.
• Customer-first mindset with the ability to build long-term relationships.
• Comfortable working in a fast-paced, target-driven environment.
• Proficient in Microsoft Excel/Google Sheets is an added advantage.
• Be part of one of India's leading EdTech companies.
• Work directly with cross-functional teams and contribute to business growth.
• Gain hands‑on exposure to customer success, operations, and business strategy.
• High ownership, continuous learning, and excellent career growth opportunities.

If you know someone who would be a great fit, feel free to tag them or share this opportunity.

#Hiring #CustomerSuccess #CustomerSuccessAssociate #CustomerExperience #ClientSuccess #RelationshipManagement #Operations #EdTech #Unacademy #BengaluruJobs #HiringNow