Customer Success Manager

Gushwork; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional growth and development opportunities

Collaborative work environment

Growth opportunities

Job summary

An innovative AI startup in Bengaluru is seeking a Customer Success Manager to build strong relationships and enhance customer satisfaction. This role requires 3-6 years of relevant experience and strong analytical and communication skills. You will monitor engagement metrics and contribute to the development of customer success strategies. The position offers a competitive salary, collaborative environment, and growth opportunities, making it ideal for passionate individuals ready to make an impact in a fast-paced industry.

Qualifications

• 3-6 years of experience in customer success or related roles, preferably with US clients.
• Strong analytical skills to interpret customer data.
• Ability to work in a fast-paced, dynamic startup environment.
• Excellent communication and interpersonal skills.
• Proven experience in customer success principles and practices.
• Ability to work in a fast-paced, dynamic startup environment.

Responsibilities

• Build and maintain strong customer relationships.
• Monitor customer engagement and satisfaction.
• Implement and optimize customer success processes.
• Analyze customer data to derive insights and make data-driven decisions.
• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
• Contribute to the development of customer success strategies and best practices.

Skills

Customer success principles

Data analysis

Communication skills

Interpersonal skills

CRM proficiency

Education

Bachelor’s degree in Engineering, Business, or related

Tools

CRM tools

Data analysis software

Job description

About Us:

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity—by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including SIG, Lightspeed, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point—moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it’s a fit, we are excited to meet you!

Key Responsibilities

• Build and maintain strong customer relationships to understand their needs and ensure their success
• Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively
• Implement and optimize customer success processes to enhance efficiency and satisfaction
• Analyze customer data to derive insights and make data-driven decisions
• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback
• Contribute to the development of customer success strategies and best practices

Qualifications

• 3-6 years of experience in customer success or related roles, preferably managing the US clients
• Bachelor’s degree in a related field (Engineering, Business, or similar)
• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions
• Excellent communication and interpersonal skills
• Proven experience in customer success principles and practices
• Ability to work in a fast-paced, dynamic startup environment
• Proficiency in customer relationship management (CRM) tools and data analysis software

What We Offer

• Opportunity to play a key role in a rapidly growing startup
• Exposure to cutting-edge AI and SEO technologies
• Collaborative work environment with a focus on innovation
• Competitive salary and benefits package
• Professional growth and development opportunities
• If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.