Customer Success Manager | Key Accounts Manager

Kenyt Technologies; Hyderabad; Hybrid; INR 450,000 - 600,000; Full time

Job summary

Kenyt Technologies is seeking a Customer Success Manager to work with clients and our engineers to ensure timely delivery across key verticals including real-estate, healthcare, education, automotive and retail. You will guide onboarding, training and ongoing support to help businesses adopt Kenyt.AI SaaS platform.

You will own client relationships, gather data, analyze journeys, suggest marketing campaigns, track KPIs and coordinate with product and delivery teams to build effective

Qualifications

• Tech graduates with 0–4 years of experience.
• Excellent communication skills.
• Willingness to learn and adapt.

Responsibilities

• Advise and manage client relationships to help achieve business goals.
• Act as day-to-day interface with clients and manage delivery for services (Chatbot, WhatsApp, Service Desk, CRM).
• Gather client data, map customer journeys and suggest marketing campaigns.
• Guide teams to build right conversational experiences to solve client issues.
• Collaborate with delivery engineers to deploy chatbots for campaigns and with product/tech teams to assess feasibility.
• Establish customer success metrics and monitor service KPIs to ensure quality.
• Handle escalations and crisis situations and drive renewals and upsell opportunities.

Skills

Communication skills

Self-driven

Analytical thinking

Stakeholder management

Education

Tech graduates

Tools

Excel

Google Analytics

CRM tools

Job description

We are looking for customer success managers who can work with our clients and our engineers to ensure timely delivery. The business verticals we are focusing on are real-estate, healthcare, education, automotive and retail. If you enjoy the challenge of onboarding, training and supporting businesses to use new technology platforms, we would love to hear from you.

Objectives

• Guide onboarding of customers on Kenyt.AI SaaS platform
• Manage communications and deal with customer issues in an efficient and timely manner
• Interact and Support clients across geographies (India and abroad)
• Keep up with the trends in the industry and platform capabilities of the competition
• Explain insights and results to marketing and sales professionals

Responsibilities

• Business Adviser to our clients working towards achieving their business goals.
• Manage client relationships and day to day interface with the client.
• Responsible for overall delivery for the services (Chatbot, Whatsapp Business Api, Service Desk, CRM)
• Work with clients to gather their data, understand customer journeys and suggest marketing campaigns to them.
• Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues.
• Work with our delivery engineers to deliver chatbots for their marketing campaigns.
• Work closely with product/tech teams to explore the feasibility of technical
• Establish customer success metrics and ensure we meet them consistently.
• Acts as a referral point for client issues, escalations, complaints and manages Crisis situations.
• Track service KPIs and metrics to make sure service quality is up to the mark.
• Be responsible for upselling and renewals, and increase the revenue per client.

Requirements

• Education: Tech Graduates
• Experience: 0-4 years industry experience
• Excitement: Making customers successful
• Attitude: Do what it takes
• Skills: Self-driven and excellent communication skills

1. Experience in Account Management/Client handling Profiles
2. Exceptional communication skills, both oral and written, coupled with excellent listening skills
3. Analytical and data-driven with ability to deal with multiple stakeholders.
4. Knowledge of analytics tools like Excel, Google Analytics
5. Demonstration of good product and consumer thinking during his/her career
6. Hands-on and a quick learner. Comfortable with learning new technology
7. Exposure to CRM, marketing automation, digital marketing tools