Customer Success Manager

Credgenics; Sector 10; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Credgenics in Noida is seeking a proactive Customer Success Manager to drive adoption, satisfaction, and retention across fintech clients.

You will serve as the main contact for assigned accounts, orchestrating onboarding, training, and ongoing success initiatives while collaborating with sales to expand usage of Credgenics platform.

Qualifications

• Bachelor's degree or equivalent in business, finance, technology, or related field.

Responsibilities

• Act as primary point of contact for assigned clients and ensure high satisfaction and trust.
• Onboard new clients and conduct training to enable effective use of Credgenics platform.
• Drive product adoption by aligning client objectives with Credgenics solutions.
• Identify upsell/cross-sell opportunities with existing accounts.
• Collect and relay client feedback to product and development teams.

Skills

Customer Success

Account Management

Client Relationship

SaaS

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Data analytics tools

Job description

About Credgenics

Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.

Job Summary

We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics. The CSM will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption, satisfaction, and retention. The ideal candidate will possess excellent relationship management skills, a customer-centric mindset, and a passion for solving problems using technology.

Key Responsibilities:

Customer Relationship Management

• Act as the primary point of contact between Credgenics and assigned clients, ensuring a high level of customer satisfaction and trust.
• Build and maintain strong, long-term relationships with key stakeholders across client organizations.

Client Onboarding and Training

• Ensure seamless onboarding of new clients and help them achieve success with the Credgenics platform.
• Conduct training sessions and product demonstrations to enable clients to effectively utilize platform features.

Client Adoption and Retention

• Drive product adoption by understanding client objectives and aligning them with Credgenics' solutions.
• Monitor client engagement and proactively address challenges to enhance customer experience and retention.

Upselling and Cross-Selling

• Identify opportunities to expand clients' usage of the Credgenics platform through additional features and services.
• Collaborate with internal sales teams to maximize revenue opportunities within existing accounts.

Client Feedback and Advocacy

• Represent the voice of the customer by sharing valuable feedback with product and development teams.
• Advocate for client needs and ensure timely resolution of concerns and issues.

Performance Monitoring and Reporting

• Track client success metrics, including ROI and product adoption rates, and provide actionable recommendations.
• Prepare and present periodic business reviews to showcase the value delivered by Credgenics.

Risk Mitigation

• Identify potential risks such as client dissatisfaction or reduced platform usage and implement proactive strategies to mitigate them.

Qualifications and Skills

Educational Qualification

• Bachelor's degree in Business Administration, Finance, Technology, or a related field.

Experience

• Minimum 3 years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS, FinTech, or technology-driven organizations.
• Experience working with Banking or NBFC clients will be an added advantage.

Required Skills

• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and conflict-resolution abilities.
• Analytical mindset with the ability to use data to drive customer success initiatives.
• Proficiency in CRM platforms and customer success tools.
• Ability to manage multiple client accounts and priorities in a fast-paced environment.

Why Join Credgenics?

• Be a part of a rapidly growing SaaS organization transforming the debt collections ecosystem.
• Work in a dynamic, collaborative, and innovation-driven environment.
• Enjoy excellent opportunities for professional growth and career advancement.
• Contribute to a meaningful mission that positively impacts financial institutions and their customers.

Location: Noida Sector- 16