Customer Success Manager (CSM)

Enhancio; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for professional growth

Impact on customer success

Job summary

Enhancio in Bengaluru is seeking a Customer Success Manager (CSM) to build strong partnerships with clients and ensure high retention rates. The CSM will collaborate with cross-functional teams to drive product adoption, satisfaction, and growth.

The ideal candidate will have over 4 years of experience in customer success or account management, particularly in B2B SaaS environments. This role offers a dynamic, hybrid work culture, with ample opportunities for professional growth.

Qualifications

• 4+ years in Customer Success or Account Management.
• Experience in B2B SaaS or marketing environments.
• Proven client relationship management skills.

Responsibilities

• Lead smooth onboarding and tailored training sessions.
• Serve as the primary contact for customer relationships.
• Manage support requests with urgency and empathy.

Skills

Customer Success Management

Account Management

Data Analysis

Problem Solving

Education

Bachelor's degree in a related field

Tools

Salesforce

HubSpot

Marketo

Job description

Working Hours: Must be willing to work in EST (U.S.) business hours

About the Role

At Enhancio (www.enhancio.com), we’re looking for a Customer Success Manager (CSM) who will play a vital role in fostering long-term partnerships with our customers. At Enhancio, customer success isn’t just a function it’s our promise. This role is critical in sustaining our 100% customer retention rate and driving measurable marketing and revenue outcomes for our clients.

You’ll collaborate closely with Product Managers, Engineers, and cross-functional teams, acting as the voice of the customer while ensuring seamless adoption, satisfaction, and growth. Your mission: strengthen partnerships, maximize product value, and champion customer advocacy.

Key Responsibilities

1. Customer Onboarding and Training:

• Lead smooth onboarding experiences and deliver tailored training sessions.
• Drive product adoption by embedding best practices into customer workflows.

2. Customer Relationship Management

• Serve as the trusted advisor and primary point of contact.
• Engage proactively to understand customer goals, challenges, and KPIs.
• Identify upsell and expansion opportunities to grow accounts.

3. Customer Support and Issue Resolution

• Manage and prioritize support requests with urgency and empathy.
• Troubleshoot issues and collaborate with Engineering for swift resolutions.
• Guide customers through new features and updates.
• Build customized success plans to maximize ROI.
• Maintain a robust Knowledge Base with customer-centric documentation.
• Identify trends and share customer insights with the Product team to drive continuous improvements.
• Partner with Engineering on feature requests aligned to customer needs.

6. Advocacy & Cross-Functional Impact

• Act as a customer advocate within the company, sharing insights and advocating for improvements that enhance customer experiences.
• Partner with Marketing to develop case studies and contribute to customer-focused content.

Qualifications

Required

• 4+ years in Customer Success, Account Management, B2B Demand Generation, and Marketing Operations.
• Experience in B2B SaaS, MarTech, AdTech, or Demand Generation environments.
• Proven ability to manage client relationships and drive adoption.
• Strong analytical skills with a data-driven mindset.
• Proficiency in troubleshooting and problem-solving.
• Bachelor’s degree in Business Administration, Marketing, Communications, Information Technology, or a related field.

Preferred

• Familiarity with CRM/Marketing Automation tools (Salesforce, HubSpot, Marketo, etc.).
• Experience managing global accounts across USA and EMEA.
• Understanding of campaign performance metrics, lead quality, and pipeline generation.

At Enhancio, you’ll be part of a collaborative, growth-oriented culture where innovation and customer success drive everything we do. As a CSM, you’ll shape customer journeys, influence product development, and contribute to a platform redefining demand marketing.

We Offer

• A dynamic, hybrid work environment in Bangalore.
• Opportunities to work with global B2B marketers.
• A clear path for professional growth and leadership.
• A chance to make a measurable impact on customer success and retention.

Enhancio is a B2B demand automation platform that helps marketers, agencies, and publishers streamline lead generation campaigns from setup to delivery. The platform centralizes campaign workflows, validates lead data in real time, enforces client-specific compliance rules, and syncs qualified leads into marketing automation and CRM systems such as Marketo, Salesforce, Eloqua, HubSpot, and Pardot. By automating first-mile lead governance and campaign operations, Enhancio helps teams improve data quality, reduce manual effort, and deliver accepted, actionable leads faster.